Alin Baiduri M. Email and Phone Number

Manage end to end Change Management process. Manage change review meeting, extract CR to be discussed, review CR, highlight risks and concerns on CR to be deliberated in the meeting, approve CR, identify non-compliance of CR, prepare CR review meeting MoM, ensure CR compliance, review and update change management procedure. Ensure submission of Post implementation review report if required. Send email communications and awareness on CR compliance and new requirements. Advise and provide guidance, trainings on Change Management. Ensure Incident Report for high severity incident submitted, review and approved by IT stakeholders.Prepare presentation slide for high severity incidents to management.Provide monthly updates to CEO reporting on number of high severity incident caused by change activity.Review incident and service request tickets not close to ensure tickets are attended by IT Technicians. Ensure User access metrics review are done. Initiate all IT stakeholders to perform UAM review. Communicate general guide to all IT stakeholders on how to review UAM. Ensure procedure review/updates are done annually. Updates IT procedures register. Manage the policy and procedures repository for Technology division and provide access to relevant stakeholder in the bank to access. Manage audit tracking report, follow up on audit findings status, and update management. Provide timely evidence to auditors to close the audit findings. Manage external auditors (BNM, EY) and consultants (KPMG) to ensure documents request are provided by IT auditee.Manage the IT audit repository (for evidence and document request) for Technology division and provide access to relevant stakeholder in the bank to access. Manage/chair meeting to ensure timely closure of open audit issue. Manage RCSA, MSII updates and submission by IT to Operations Risk.Update IT MSII register.Manage and ensure Third party & outsourcing assessment are done by IT and submit to Operations Risk.

Coordinate IT with internal and external auditors as well as IT and Operation Risk management. Manage and review Risk & Control Self Assessment (RCSA) for IT departments. Manage and prepare Monthly Breach & Non-Compliance Report to Regulatory Compliance. Manage, maintains and updates the Operational Risk Representative (ORR) and Business Unit Compliance Representative (BUCR) for IT. Prepare the IT Audit Management Committee MoM and updates the status before meetings.

Coordinated and documented process improvement activities within IT. Conducted internal review of end to end IT processes to assess & identify strengths, gaps and areas of risk that needs to be addressed.Developed, deployed & reviewed existing IT process.Developed new documents for undefined process.Provided recommendation in developing guidelines, procedure and process documents. Ensured process updated comply to regulatory requirements.Ensured all new/amended documents (procedures, forms, etc.) are reviewed and approved by process owner and stakeholders.Communicated process improvement by creating awareness.Reviewed and evaluated existing process & services against existing document, re-engineer where necessary to enhance controls, quality and operational efficiency.Attended to audit request, proposed and made changes to address audit issues.Maintained knowledge base on IT approved policies, guidelinesManaged process enhancement project by external consultants. Identified stakeholders, plan and schedule meetings for project.Reviewed documents produced by consultants, track document approvals by all stakeholders. Managed and facilitated trainings for new process and process enhancements.

Performed research on audited IT areasSophos Audit: Audited PCs/laptops settings and application settings. Ensure follow the standard security user configuration. Prepared audit reports. IT Risk, IT Security and IT Compliance & Audit: Perform fact findings and audit on File Integrity Monitoring: Tripwire (Windows, Unix Servers) and script (AS400). Audit on Server hardening checklist & the process, management of IT compliance, CyberArk for Privileged ID Management.

Managed problem review meeting: Schedule weekly & ad hoc meeting, identify problems to be discussed, manage invitation of SME, prepared meeting minutes. During meeting; identify suspected root cause, workaround, identify if workaround was also a permanent fix, identify preliminary action items and permanent fix, pro-active action item communicated. RCA report management: Track & update on action items.Coordinated information from technical & business users for reporting purposes. Prepared Monthly Problem Management Operational report as a reference to Global Wholesale Banking (GWB) & Embedded Risk Unit (ERU).Prepared Process Performance Matric and statitic reports to ensure effectiveness of PM process. Attended to audit requests. Prepared training materials for PM process enhancement & HPSM tool for PM. Developed Continuous Service Improvement (CSI) plan for the process.Coordinated problem management working committee meetings. Worked with functional owners in order to get feedback on process improvement. Communicated with process owner and functional owners to identify and transfer process requirements to functional process flow. Analysed current process to make improvement for business requirements. Documented Problem Management process & operating procedure as per ITIL.Prepared RACI matrix & assisted to enforce process.Established Problem Management process from initial stage.Established RCA procedure.

Planned for business appointments.Meeting with clients for fact/information findings.Conducted sales presentations to clients.Liaised with marketing managers to prepare quotations for presentations. Performed market research. Prepared and presented proposals to clients/investors.Provided services to clients. Responsible to maintain good client relationship.

Provided 1st level support and guide user to resolve problem.Recommended actions to rectify.Log all support calls and resolve issue.Escalate unresolved incident to the field engineers/team lead.Analysed and evaluated inquiry based on history of incidents.

Organised and performed Integration review meetings.Write down minutes and prepare status reports. Followed up on pending task/information including collect and analyse data.Identified and engaged the support required for specific projects. Liaised with the support teams and management to translate the support requirements into cost proposal, project plan and acceptance criteria for project review.Reviewed support responsibilities for future support activities. Mainframe monitoring project: Install automation point clients in operators’ room, configured AP client, performed system testing. Performed migration of alternate and master consoles and existing dumb terminals to AP clients. Coordinated task implementation between respected teams involved.

Monitored the Netman Change system. Reviewed and approved change request. Responsible for daily coordination of change management process.Ensured compliance of all change request (eg. Risk, Impact, Backout plan) according to the standards.Coordinated meetings for post implementation reviews of implemented changes. Prepared reports on the progress of change requests.Produced reports and statistics of performance of the change management process. Ensured management are aware of deadlines that need to be met, and ensure these are acted upon.Provided timely and appropriate response for information. Communicated and maintained awareness of the change management process.Worked with change manager in the rollout of of new processes and documentation. Took ownership of issues/problem and ensure timely escalation to the change manager. Attended to other online forms request for updates, cancel and queries regarding to Netman Change system. Performed system housekeeping and produced monthly statistics reports. Attended audit requests from auditors.

Managed the content filtering project for network: Upgraded 512K Internet line. Conducted research on products availability, prepared RFI and scheduled for presentations. Done feasibility studies on requirements, costs & products comparison, prepared proposals and recommendations. Worked closely with vendors during pilot tests/evaluations and installations. Involved with decision making activity regarding the synergising between Aseambankers network and Maybank network. Managed network security upgrade project which involved the setup of DMZ, checkpoint firewall appliance, Novell Border Manager 3.7 proxy server: Performed current system study and research on options to increase network security level, identified and prepared network requirements, prepared proposals, arranged presentations from vendors to management. Involved in the rollout of Novell GroupWise 6.0 upgrade. Conducted GroupWise 6.0 briefing to end users within the bank. Relocated the BNM Finet, FISS, ROMS, KLSE-CDSE and Maybank Desktop during office renovation by coordinating with several vendors. Managed phase 2 of network security upgrade: Project involved installation of Trend Micro Interscan Viruswall server and Mailsweeper server to a rack mounted server. Identified web filtering software, scheduled presentation, feasibility study, cost and product comparisons, prepared proposals. Plan testing and implementation.Managed and planned Maybank ePortal implementation to Aseambankers: Coordinated meetings with Maybank ISD units to identify the technical aspect of linking Aseambankers and Maybank network. Studied both organization current network infrastructure. Ensured the network infrastructure are both in place and according to technical requirements. Performed network testings. Identify Aseambankers requirements on the Maybank ePortal. Coordinated the deployment and briefings to users. Responsible for the updates/maintenance corporate website.

Coded cheque book print module for EFB Online Banking Financial System (OBFS) using Visual Basic. Coding involved usage of ADO and COM.

Prepared graphics for multimedia CD using Adobe Illustrator and Photoshop. Implemented animations with Macromedia Director.Developed website using Macromedia Dreamweaver. Designed web page layout. Documented training materials for PC & hardwares.

Kenong Community Development & Awareness Project: Extracted data from the questionnaires, prepared data sampling and analysis, prepared statistics reports.