Alin Balauca Email & Phone Number

Timiș County, Romania

Timiș County, Romania

Timişoara, Timiş, Romania

• assisting new partners with their technical onboarding including theirinitial configuration (T-SQL), data mapping, sampling, and subsequentintegration setups of Toluna's Integrated Panel Offerings (REST basedAPI with XML/JSON);• primary point of contact with customers for technical support-relatedissues• answering technical questions from a wide variety of integrationpartners related to the functional behavior of our APIs, through mixedcommunication mediums including Slack, Email;• performing debugging and analysis in order to identify the root causeof clients/ partners’ technical issues:- running and inspecting Kibana/ Datadog (services/ infrastructure)logs;- building, maintaining and monitoring AWS cloudwatch and Datadogdashboards;- running SQL queries, checking database entries;- analyzing API responses;• testing HTTP endpoints (Postman);• experience with ticketing systems and development methodologies(Agile, Scrum, JIRA);• contributing and maintaining Toluna’s Integrated Panel publicdocumentation;• working with Git repository management solutions (GitHub/Bitbucket);

Timisoara

Support lvl2:• Assist lvl1 support with technical support via Jira/Zendesk or email• Directly solving issues/requests through Config Page & API or escalate issues/bugs directly to dev after documenting them with logs and step-by-step tests performed• Working with MySQL, MSSQL, Linux and Windows Server • SOAP and REST API support • Assist QA with tests• Create KBs for internal use

Timis County, Romania

▪ Provide support on company software's , including procedural documentation and relevant reports.​▪ Create/Edit HTML/CSS code for signatures.​▪ Setting up new users' accounts and profiles and dealing with password issues.​▪ Responding within agreed time limits to call-outs.​▪ Work continuously on a task until completion.​▪ Rapidly establishing a good working relationship with customers and software developers.​▪ Testing and evaluating new technology.​▪ Research technical issues.​▪ Learn about product updates and new technologies.​▪ Escalate tickets to development team on Jira platform.

Timisoara

​▪ managing and controlling the acquisition of all the equipment in Profi's stores (refrigerators, freezing chambers, metal shelves, lifting equipment, elevators)​▪ ensure the timely and successful delivery of optimal solutions according to store needs​▪ forecast and track key account metrics​▪ managing the budgets​▪ building and mantaining relations with existing suppliers and searching for better and possibly cheaper solutions

Timisoara

​▪ designing and drawing plans to open new stores​▪ remodeling existing stores (inventory of existing elements in a store, redevelopment and ordering metal shelves for the new format)​▪ I designed and furnished plans for about 100 stores and reshaped approximately 20 existing stores