Alin Dascalu is a Information and Security Risk Specialist at NN. They is proficient in French and English.
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Information And Security Risk SpecialistNn Jan 2024 - PresentBucharest, Romania -
Team LeaderNn Aug 2019 - PresentRomania- Monitor SLA progress- Monitor adherence to schedule and adjust weekly schedule according to preferences- Assign Task and Responsibilities and adjust in accordance to project needs- Assign one-time tasks to suitable agents- Backlog management- Conflict management- 1:1 monthly meetings with direct reports- Call and ticket audits- Analyze and identify quality issues and make individual agent improvement plans when necessary- Identify potential for promotion within direct reports and make relevant recommendations to other internal projects and departments- Facilitate training opportunities for direct reports and constantly check training progress- Proactive retention for direct reports- Ad hoc project management -
Team LeaderStefanini Emea May 2016 - Aug 2019Bucharest, Romania- Monitor SLA progress- Monitor adherence to schedule and adjust weekly schedule according to preferences- Assign Task and Responsibilities and adjust in accordance to project needs- Assign one-time tasks to suitable agents- Backlog management- Conflict management - 1:1 monthly meetings with direct reports- Call and ticket audits- Liaise with the project`s QA Specialist and Trainer in order to identify quality issues and make individual agent improvement plans when necessary - Identify potential for promotion within direct reports and make relevant recommendations to other internal projects and departments- Facilitate training opportunities for direct reports and constantly check training progress - Proactive retention for direct reports- Lead a front line Service Desk team of 15 – 20 direct reports on a 24/7 schedule, as part of a global team -
Hr SpecialistAccenture Feb 2012 - Apr 2016Romania- Draft employment contracts, terminations and ad-hoc personnel documents, maintain personnel files- Treat all the assigned cases following the work instructions and procedures- Perform all transactions as per the TAT in agreement with the HR Calendar- Data entry in various Human Resources systems and tracking tools- Identify process gaps / procedures improvement / supporting documentation updates- Training delivery to new joiners- 3 months business trip to Timisoara in order to help the local team during a reconstruction period- 3 weeks knowledge transfer in Casablanca, Morocco (Service Matter Expert and Global Process Owner after) -
Customer Support SpecialistTelus Jan 2010 - Jan 2012Bucharest, Romania- Order and reservation processing- Complaint handling- Technical support- Inbound telesales
Alin Dascalu Education Details
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Faculty Of GeographyGeography And Cartography -
Scoala Centrala High SchoolForeign Languages, Literatures, And Linguistics
Frequently Asked Questions about Alin Dascalu
What company does Alin Dascalu work for?
Alin Dascalu works for Nn
What is Alin Dascalu's role at the current company?
Alin Dascalu's current role is Information and Security Risk Specialist.
What schools did Alin Dascalu attend?
Alin Dascalu attended Faculty Of Geography, Scoala Centrala High School.
Who are Alin Dascalu's colleagues?
Alin Dascalu's colleagues are Oana Tohanean, Andy V., Miriam Lipčeiová, Paco Cibian, Andreea Biju, Alli Cook, Noelia Rodriguez Oliva.
Not the Alin Dascalu you were looking for?
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Andrei-Alin Dascălu
Timiş, Romania
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