• Install and configure computer hardware, operating systems, and applications• Monitor and maintain computer systems, networks, printers, other devices, etc.• Diagnosing and solving hardware or software troubleshooting;• Replace parts as required;• Provide support, including procedural documentation and relevant reports• Follow diagrams and written instructions to repair or set up a system• Support the roll-out of new applications.• Test and evaluate new… Show more • Install and configure computer hardware, operating systems, and applications• Monitor and maintain computer systems, networks, printers, other devices, etc.• Diagnosing and solving hardware or software troubleshooting;• Replace parts as required;• Provide support, including procedural documentation and relevant reports• Follow diagrams and written instructions to repair or set up a system• Support the roll-out of new applications.• Test and evaluate new technology.• Provide Level 1 and Level 2 network, desktop/helpdesk support and work closely with other senior member to resolve technical issues.• Ccmsetup command-line parameters and properties for installing the Configuration Manager client.• Setting up Outlook, add an email account to Outlook.• Setup and configuration Cisco Webex DX80.• Good knowledge TCP/IP, DHCP, DNS.• Good knowledge how to use Dameware, Active Directory(AD), Microsoft Teams, Cisco Jabber, VPN Cisco AnyConnect, OneDrive.• KNOWLEDGE SAP and the new system Infolog (warehouse management system, racking of the expiry date, batch number/ lot number, serial number, and other inventory attributes, Electronic and manual ASN (Advanced Shipment Notification), System-directed putaway, Inventory status management, Repacking , Picking strategy and pick path management, Wave picking, Replenishment) Show less

Provide technical support for the company products by phone, email, remote or by going to the customer premises;Set up network, antivirus, and firewall settings to allow network / internet access to programs;Documentation in the internal CRM system of the problems, solutions and needs expressed by the clients.Assist with troubleshooting network problemsUse ticketing system to document symptoms and status information as well as assign an applicable priorityPerform regular… Show more Provide technical support for the company products by phone, email, remote or by going to the customer premises;Set up network, antivirus, and firewall settings to allow network / internet access to programs;Documentation in the internal CRM system of the problems, solutions and needs expressed by the clients.Assist with troubleshooting network problemsUse ticketing system to document symptoms and status information as well as assign an applicable priorityPerform regular inventories of in-house, remote offices and data center equipmentDocument configurations and maintain such documentation per department Change Control methodologiesAssist with the forecasting and managing of server technologies and growth, coordinate and manage client/server disaster recovery planningOperate and maintain local area and wide area networks, tracks significant problems, monitors performance, and performs upgrades to hardware and software as requiredInstall or modify existing installations of networked computer hardware, software, and other componentsSecure the network infrastructure Show less

Gather and manage network requirementsDesign and implement local area and wide area networks including network servers, workstations, hubs, routers, firewalls, VPN concentrators(site to site and remote) and other peripheral devicesAssist with troubleshooting network problems using packet sniffing applications (SNORT, Wireshark, netmon etc…)Provide Level 1 and Level 2 server and network, desktop/helpdesk support and work closely with other senior member to resolve technical issues… Show more Gather and manage network requirementsDesign and implement local area and wide area networks including network servers, workstations, hubs, routers, firewalls, VPN concentrators(site to site and remote) and other peripheral devicesAssist with troubleshooting network problems using packet sniffing applications (SNORT, Wireshark, netmon etc…)Provide Level 1 and Level 2 server and network, desktop/helpdesk support and work closely with other senior member to resolve technical issues, as well as perform routine tasks such as tape movement, server reboots, user and group administration, simple software installation, etc.Use ticketing system to document symptoms and status information as well as assign an applicable priorityPerform regular inventories of in-house, remote offices and data center equipmentDocument configurations and maintain such documentation per department Change Control methodologiesAssist with the forecasting and managing of server technologies and growth, coordinate and manage client/server disaster recovery planningOperate and maintain local area and wide area networks, tracks significant problems, monitors performance, and performs upgrades to hardware and software as requiredInstall or modify existing installations of networked computer hardware, software, and other componentsSecure the network infrastructureSetup secure wireless networksParticipate in long- and short-range technology planningMaintain documentation regarding network configurations, operating procedures, and service records relating to network hardware and software Show less

Serve as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their… Show more Serve as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on proceduresInstall, modify, and repair computer hardware and software.Clean up computers.Run diagnostic programs to resolve problems.Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.Install computer peripherals for users.Follow up with customers to ensure issue has been resolved.Gain feedback from customers about computer usage.Run reports to determine malfunctions that continue to occur. Show less

Attracts potential customers by answering product and service questions; suggesting information about other products and services.Opens customer accounts by recording account information.Maintains customer records by updating account information.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; Expediting correction or adjustment; following up to ensure… Show more Attracts potential customers by answering product and service questions; suggesting information about other products and services.Opens customer accounts by recording account information.Maintains customer records by updating account information.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; Expediting correction or adjustment; following up to ensure resolution. Show less