Alin Florescu Email & Phone Number

Bucharest, Romania

Owning and managing Looker product backlog, prioritization, communication with all stakeholders, defining and refining user stories.

Bucharest, Romania

Managed and developed multiple teams across the operations department. Built and implemented new strategies and initiatives for business growth: marketing campaigns, PR events, department reorganization, setup for new trainings etc. Monitored business health of driver side performance to ensure proper supply levels. Worked closely both transversal with all other local departments and with upper central management to showcase ongoing business performance and future plans.

Bucharest, Romania

Overseeing and improving supply levels. Managed local Driver Services team that handled key account management, driver onboarding, debt tracking and marketplace overview. Having a team with a first point of contact with the market, I gathered direct feedback and used it to drive meaningful improvements to our operations: new feature requests, timely bug exposure and app workflow improvements.In addition to my local responsibilities, I worked closely with central counterparts to exchange best practices and collaborate on global initiatives. Specifically, I contributed to the development of incentive schemas, budget allocation, and product improvements that were tailored to our local needs.Throughout my time in this role, I delivered regular weekly and monthly reporting to central stakeholders, highlighting our business development and overall performance.

Bucharest, Romania

Managed a team of data analysts to handle all data requests from stakeholders across all company departments (central and local). Established SCRUM methodology to fit local needs and set up JIRA for ticketing and tracking workload for a timely delivery of projects and ad hoc requests. I regularly presented statistics and market updates to help pinpoint problematic areas and suggest solutions for improvement on a weekly basis. Oversaw the development of new dashboards and implemented new workflows that increased team efficiency and transparency between departments.

Bucharest, Romania

Overseeing all data requests and analysis for local business. Extracting data for ad hoc requests, building dashboards to show business status, and offering insights based on the available data to improve overall performance.Worked with both the development team for new data features and with local management to explain business behavior based on available numbers. Additionally, I helped group stakeholders to better understand our business and provided regular updates on marketing campaign performance.

Bucharest, Romania

Close collaboration with all departments to build and deliver monthly and weekly reporting regarding the websites in the company’s portfolio by extracting and modeling data. Build ad hoc reports for requests from all other departments, covering marketing campaigns and app usability data. Setup and build dashboards tailored to department needs. Interact with and act as point of contact to the central data team for local market overview. Setup and test pricing at all levels of the website's products. Build and run campaigns, analyze seasonality and improve usability metrics.

Bucharest, Romania

Development, analysis and support for Microsoft Dynamics CRM (v.2013-2016). Help Group clients implement new CRM - moving from Excel and static files to a fully integrated CRM system. Traveled to clients to understand the way of work and business needs to create and model a CRM with all necessary features and workflows. Developed recurrent reports as well as ad-hoc ones using Excel and SQL for data extraction and manipulation.

Bucharest, Romania

Data cleaning, data matching and data quality check on a B2B data mart for several countries members of Orange Group. Perform quality control and recommend necessary changes to ensure representativity of data Develop recurrent and ad-hoc business intelligence reporting. Perform data analysis on B2B clients to find next period churners in different countries.

Bucharest, Romania

My responsibilities include:- smartphone testing and review writing;- elaborating "how to" tutorials about smartphone;- administrate the website content of www.orange.ro/help;- social media team member: answer questions about Orange internet related subjects on all major social websites (e.g. Facebook, Twitter, TPU etc);- click to chat operator - talk with customers about anything involving Orange Services live online.- internal support for any curiosity or problem about smartphones/feature phones/classic phones;- training for new employees about mobile operating systems (iOS, Android, Windows Phone, Blackberry) and classic phones settings;

Bucharest, Romania

Offer technical support to Orange customers via telephone;Troubleshooting and problem solving for customers complains about smartphone and internet;Offer help to customers regarding any curiosity about smartphones / feature phones / classic phones;Offer commercial information about internet services to clients;Register complain tickets for customers.

Master'S Degree, International Logistics

Bachelor Of Science (Bs), International Relations And Affairs