Customer Service Lead
CurrentCurrently, I oversee critical functions such as handling payment tickets, approving withdrawals and deposits, and supporting the marketing team with tasks ranging from bonus allocations to issue resolutions and promotional activities. My proficiency in GiG Magic, GiG Core and Zendesk allows me to effectively manage casino game testing, enabling seamless gameplay experiences for our customers while ensuring compliance with regulatory standards and keeping constant communication with the clientsIn addition to operational responsibilities, I am dedicated to fostering team growth through continuous feedback, Q&A sessions, and the development of standardized processes. I leverage my technical acumen to create detailed documentation and instructional videos, empowering my team to deliver exceptional service consistently.Moreover, I excel in managing VIP tasks, providing specialized support to high-value clients by enhancing their gaming experiences through tailored bonuses and personalized services.
