Alin Mihalcea Email & Phone Number

Bucharest, Romania

- Case triage and well-being for Exchange On-Premises- Case Management: technical review according to standards and processes, swarming and technical triage, managing escalations- Readiness of newly joined Engineers, ensuring ramp-up for the new hires, helping to improve technical skills and capabilities- Implementation of procedures and processes, new tools adaptation- Driving technical collaborations with different Teams and business units- Technical interviews of the new hires- Communication with Customer Success representatives, helping to maintain good customer relationship- Organization of the necessary trainings and presentations for Team’s readiness as well as business updates- Maintaining collaboration with different Partners, Engineering Teams and regions- Release management and deployment- Assistance to Management and Leadership units- Team management- Cases handling with direct customer contact when required

Bucharest, Romania

- Providing a full technical support experience to Microsoft Premier customers in EMEA managing complex issues and performing troubleshooting for Microsoft Exchange On-Premise & Cloud (2010/2013/2016/2019 & O365) in English and French.- Ownership throughout the duration of the case, from the identification of the problems to the complete resolution.- Ensuring that every support request is handled according to the SLA.- Helping customers with best practices on how they can keep their environments fully functional, secure and up-to-date.- Provided consulting on on-premises and hybrid Microsoft Exchange deployments, high availability, compatibility with third-party applications, mailbox migrations, disaster recovery, etc.- Collaborate with other Microsoft technology engineering teams to provide rapid resolution for complex scenarios.- Collaboration with Technical Account Managers and Incident Managers to ensure the best customer experience.- Helping new colleagues grow through knowledge sharing and mentoring.

Bucuresti

Operational:-providing technical support for 200 employees- IT park maintenance and administration- configuration of IT systems-user administration in active directory-troubleshooting Windows 7 & 10, Office package, Citrix and various applications/equipment- VoIP phone configuration-creating and managing share folders- the inventory and constant verification of the IT park- purchase of IT equipment- handling incidents and requests via email, internal chat or phone- cooperation and finding technical solutions together with colleagues from different countries in business line and business processesPeople management:- welcoming, presenting the company, integrating new employees- creation of various work procedures- technical advisor in finding optimal solutions at the entity levelProject management:- acquisition, supervision and consultancy for the completion of the IT infrastructure project at the entity level- service delivery management- IT technical advisor for the implementation of the transition setup-implementation of new solutions/process improvements (implementation of the integrated printing and authentication system with badges, implementation of network redundancy at the electrical level, efficiency of the racks at the network level, etc.)-participation as an IT stakeholder of the entity in the upgrade process for Windows 10 OS and Citrix 3.

Operational:-providing technical support for 400 employees- IT park maintenance and administration- configuration of IT systems-creating and managing users in active directory, security groups, distribution groups- creation and administration of users in the Exchange server- administration of the O365 platform, users, groups, room list, distribution list, mailflow, etc-troubleshooting windows, office package, and different applications/equipment- administration of VoIP telephony-Sharepoint administration- the inventory and constant verification of the IT park- handling incidents and requests via email, internal chat, phone (ticketing system)- trips to different locations of the company in the country, for the purpose of periodic maintenancePeople management:- welcoming, presenting the company, integrating new employees- creation of various presentations and work procedures- training on the IT side-public speaking (video conferences)Project management:- supervision and consultancy for the infrastructure project of the new building with the external provider-implementation of new solutions/process improvements within the participation of SMI sessions. (shadowing sessions with other departments)

Bucarest

- Presta shop and product suite management, product creation and management, photos, SEO, descriptions in 4-5 foreign languages- promoting products online through specific methods-creating and managing articles for the site's blog- Beautification of produced photos and blog with the help of Adobe products

Bucarest

- Activity carried out in the organization and planning of corporate and non-corporate events-distribution of products and necessary equipment and materials in selected locations- arranging the rooms together with the work team according to the requirements- purchase of materials and necessary materials- travel to locations in Bucharest and in the country

Bucarest

- installation, configuration of computer systems, laptops, servers, etc- creation and administration of users in active directory-creating and managing users in the linux email server- administration of the PBX telephone system-inventory of computer equipment- purchase and maintenance of IT equipment-providing technical support within the company and handling incidents, requests via phone and email.- travel on the territory of Romania, in different locations, for the implementation of the IT network and the video surveillance system

Master'S Degree, Human Resources Management And Services

Ccna1, Network And System Administration/Administrator

Modulul 1

Diploma Specializare, Information Technology

Curs specializare Administrator de retea

Bachelor'S Degree, Management