Thinkviser (formerly World Trading Markets) – Romanian branch of the global financial institution iTrader Global• Managing a team of phone-based Senior Account Managers (15+) – settingexpectations developing skill sets via training and coaching, managingperformance and providing regular reviews; • Act as an escalation point inside the team, taking second calls in order tomaximize the sales closure; • Inspiring and empowering the team to understand and interpret the challengesour customer base may have faced in the marketplace and/or use of ourservices; • Leading on the recruitment process for the team and ensuring acomprehensive induction and training plain is in place for all new Senior AccountManagers; • Providing in-month forecasting for retentions on a volume and value basis;Holding accountability for achieving the retention revenue and volume KPIs inline with monthly goals; • Identifying and delivering improvement initiatives to drive incremental volume,value, and conversion rate improvements; • Acting as the customer escalation point where required for renewalscustomers.Major accomplishments: • Achieved a retention revenue of 1 000 000 euros in one month which is an alltime record in the company; • Average monthly turnover 700 000 euros; • Retention Manager of Year 2020.

Forex, CFDs, Crypto global trading platform – organization licensed by ASF in Romania, Bucharest• Leading and managing all sales operations within a team of 20 accountmanagers; • Participating in the hiring process and training new sales representatives; • Analyzing data on past performance and projecting future results; • Achieving objectives and meeting deadlines through effective planning; • Motivating and guiding team members to improve themselves and achievebetter results; • Ensuring efficient cross functionality between sales team members andexecutives from other departments.Major accomplishments: • Led the team to achieve first place in sales closings seven months in a row; • Coached team members to become top account managers in sales closings; • Increased the conversion rate of the team I was assigned from an average of60% to 80%.

Generating sales out of a portfolio of accounts and reaching the individual salestarget;Identifying cross selling and upselling opportunities within portfolio accounts;Managing and solving clients’ issues;Adhering to internal CRM procedures, sales scripts, product presentations,promotions, and sign-up bonuses.Major accomplishments: • Best new entry November 2017; • Best performer October 2018; • Best performer November 2018; • Sales agent of year 2018.