Alin Sandu Email & Phone Number

Bucureşti, România

Bucureşti, România

Receiving and responding to sales leads and converting them to new business.Maximizing coverage within the defined region and penetrating organizations with Veeam products.Initiating telephone and email contact with potential prospects from developed web and lead generation lists; cold calling as needed.Developing a solid working knowledge of Veeam Software products and the benefits they provide to potential customers.Providing support to qualified prospects and customers including follow up, product information, quotations and closures.Updating and maintaining the Veeam CRM system, experience with is desirable.Performing other duties as assigned.

Bucureşti, România

Manage tickets, work orders, according to the performance m indicators established at the process level Responsible for creating work tickets/allocation/division by category/prioritization/monitoring/escalation/closing and obtaining feedback.Manage phone calls received from the client by applying the specific rules and provisions communicated at the process levelSolve technical problems and follow the stages/stages for dealing with specific reported incidentsManage phone calls received from the client by applying the specific rules and provisions communicated at the process levelSolve technical problems and follow the stages/stages for dealing with specific reported incidents

Bucureşti, România

Evaluate and process warranty requests sent electronicallySolve dealers' problems and answer questions through an electronic communication systemReceive and evaluate complaints according to proceduresEvaluate the request and follow the procedures for the correct solutionCheck the documents and information about the client