Passionate about elevating Customer Experience (CX), I've been deeply engaged in diverse Digital Business Transformation initiatives, primarily within the Telecom and Airlines sectors. My role revolves around providing comprehensive consultancy and analytical services.Collaborating closely with clients, I've spearheaded the creation of customer-centric strategies. By delving into user needs, identifying pain points, and addressing frustrations, I've orchestrated the development of robust feature sets that effectively cater to user demands. This strategic approach has evolved into a pivotal competitive edge, luring new clients through a seamlessly integrated experience across all touchpoints and channels.My expertise lies in the realm of omni-commerce, and I have harnessed my skills to navigate leading commerce platforms such as Oracle Commerce and SAP Commerce (Hybris).
Listed skills include E Commerce Consulting, Business Analysis, Telecommunications, Solution Architecture, and 17 others.