Serve as the main point of contact for partners, fostering strong relationships and proactively addressing their needs.Work with cross-functional teams to develop tailored solutions that align with partner objectives and business strategiesOversee the end-to-end implementation of our subscription management platform into partner applicationsCoordinate with development teams to ensure successful integration, testing, and deployment, adhering to proj ect timelines and deliverablesConduct regular product performance assessments and provide recommendations for optimization and enhancementsMonitor product performance, service levels, and customer feedback to identify areas for improvement and drive operational efficienciesImplement robust processes and procedures to enhance product delivery and support functions, streamlining workflows where necessaryCollaborate with the customer support team to address partner inquiries, escalations, and issues, ensuring prompt and effective resolutionAct as an escalation point for critical incidents, taking ownership to ensure swift resolution and customer satisfactionStay up-to-date with industry trends, market developments, and competitor offerings to identify opportunities for product enhancement and market expansion

Following the attendance of the training in Holland to learn the tools and processes, I have implemented and adapted them to fit the regional needs. This lead to an up to 50% reduction of phone calls to and from my department and a clearer overview of the orders, as well as a quicker response time for customer requests.After consolidating the data from the previous day, I conduct the morning meetings with the business stakeholders to discuss the issues the arose and how to overcome them, as well as evaluate the schedule for the next day.I take over more sensitive customer escalations as delays due to traffic conditions or concrete station malfunctioning may occur, to ensure fast resolutions. All orders that I have handled have been delivered despite any difficulties that presented themselves.I strive to deliver daily the maximum of product in the shortest time. If necessary, I discuss with my counterparts from production and logistics the actions which need to be undertaken (to contact third party pump services, to open another concrete station or move trucks to another location).I regularly have in person meetings with customers to create a stronger work relationship, to better understand their needs and to foster trust.I have provided training for the branch in Cluj on the Command Truck application, which allows an overview of the orders, pourings, deliveries and reporting, the main application used within the company. After the deployment, I have supervised as well as optimized the workflow and ensured that independent activity could be handled within six months.The monthly and yearly target of cubic meters delivered hourly under my coordination has been overachieved in 2021 by 10.5% and in 2020 by 10%.I always strive to create a pleasant work environment for the people in my team, to make sure that they have growth opportunities and equal treatment. It is important to me that we work as a team.

Information gathering from production and sales departments.Transmitting notifications on the status of the delivery to customers.Creating orders in an EOM (CRM).Tracking traffic to ensure that the goods are delivered in a timely manner according to the terms agreed and advising customers if problems arise.Dealing with customer escalations and providing a rapid solution.Providing telephone information to customers .Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.Constant collaboration with other departments (Sales, Production, Maintenance, Loading Facilities and train operators).

Managing a large portfolio of accounts. Serve as the lead point of contact for all customer account management matters.Build and maintain strong, long-lasting customer relationships. Negotiate contracts and close agreements to maximize profits. Develop new businesses with existing customers and identify areas of improvement to meet sales quotas.Forecast and track KPIs (e.g. quarterly sales results and annual forecasts).Collaborate with sales team to identify and grow opportunities within territory.Assist with challenging customer requests or escalations when necessary.Delivering presentations for business partners and stakeholders.Face to face meetings with customers to track level of satisfaction with the products and for the renewal of contracts.

Answering incoming calls and performs triage of inquiries. Responding to phone inquiries from customers seeking information and resources, following a internal procedures. Collects relevant caller data to assist with measurement, tracking and reporting activities.Check account history to see if this issue is reoccurring and provide a suitable resolution.Offering new hire employees training and assistance.• Collects relevant caller data to assist with measurement, tracking and reporting activities• Track inquires, questions and answers to provide resolution • Offering new hire employees training and assistance

Keeping a written log of any suspicious activities captured by the surveillance equipment.Duties/ tasks consist of video surveillance of several institutions and answering to phone calls from employees during the night shift.

• Organized tables efficiently without making noise• Cleaned the dining area and serving stations• Assisted janitorial staff with trash removal• Assisted in cleaning up spills• Greeted guests with / in the absence of the hostess• Made suggestions about menu selections when asked• Ensured the timely delivery of food orders• Handed customers’ queries and concerns efficiently