• Support cross-functional teams within multiple business units (Building Automation, Industrial Refrigeration, Data Center Solutions) to resolve complex issues and implement competitive pricing strategies.• Synthesize large datasets and translate analyses into insights for current and future state pricing methods and models.• Apply critical thinking, problem solving, and technical knowledge to challenge business assumptions and develop new methods, models, and analyses that inform JCI’s policies, pricing, and customer programs.

• Analyze, identify, and create reports targeting engineer to order prices, global list prices, selling and transfer prices, special price agreements, discounts, annual price increases etc.• Resolve pricing requests for Inside Sales and maintain the system updated with current pricing using Oracle, CRM, Vendavo.• Weekly presentations with Sales management on pricing issues, analysis and strategy in order to improve internal processes and tools.• Work with product managers and offshore factories on quotations of special material. Gained product knowledge in Keystone Butterfly, KTM Ball, Vanessa, Neotecha and Gate, Globe & Check valves, and actuation.• Continued Sales and Global Pricing support on price book discrepancies and Oracle pricing issues and technical problems, test and troubleshoot, release holds, create documentation, and provide user training.• In charge of CRM team metrics reports for Pricing and Sales users to measure performance (pivot tables, vlookup, macros, charts etc).

• Lead subject-matter expert (SME) during the North America ERP system transition to Oracle. • Responsible with testing all the newly implemented CPQ tools and processes, overseeing data migration from SX.e, creating training documents and organizing and providing training to all Inside Sales users.• Completed the Train the Trainer course and improved skills on conducting group training sessions, learned effective training styles, and communication techniques.

• Resolve disputes related to shipped order issues, returns and refunds. Issue credits or debits to resolve pricing discrepancies.• Optimize customer experience by providing fair solutions to diverse problems. Manage, facilitate, and communicate order issues in a timely matter.• Assist Operations team with information on returned material, and help Shipping team or carriers with tracking lost shipments.• Identify, track, and report monthly issues to upper management in an effort to improve internal processes and service levels.

• Responsible for the overall success and execution of purchase orders starting from receipt through invoicing, and serve as the primary customer interface.• Provide proactive customer communication including order receipt notices, order commitments and schedules, shipment notices, order status updates, etc. • Liaise with business partners, suppliers and offshore factories, and multi-task to meet commitments.• Verify if all requirements are met and that evidence and authorizations are kept safely for audit purposes.

• Resolve tickets from all stakeholders involved in the travel deal creation process for EMEA region.• Editorial and technical tasks including correcting and reporting website errors, improving property information, and updating pictures to ensure a high-quality deal content.• Effortless collaboration with management and multi-tasking diverse activities including translations and data entry.• Backup for other editorial activities such as writing, editing and design. Backup for Zendesk France, Italy and Spain and solving tickets in multiple languages.

• Creation of attractive content and editing of commercial copy for travel deals for UK, IE and UAE.• Property research, verification, fact-checking, and compliance.• Backup editor for Groupon Goods, and trainer for new employees.• Won Top Groupon UK/IE Content Writer after receiving excellent feedback from the UK team.

• Order processing for Hewlett Packard supplies using SAP, and following different procedures for multiple countries.• Back-office e-mail support, and inbound calls from UK and UAE.

• Technical assistance for antivirus requests, diagnosing problems and providing customer support.