Alina Mădălina Boicu Email & Phone Number

Bucharest, Romania

Key Responsibilities:- identify and research potential partners that align with the company's goals and objectives. - establish trust and rapport, mutual understanding to facilitate collaboration and alignment of goals. - negotiation of the terms & outline the expectations for both parties; ensure agreements are comprehensive, mutually beneficial and legally sound. - implementation of the strategic partnerships; establish regular communication and feedback mechanism that will keep the partners informed, engaged & aligned. - monitor and evaluate the performance and impact of the partnership- nurture the relationship with the partners, explore new opportunities for growth with the partners, leverage their networks and resources - collaborate with internal and external stakeholders to maintain positive relationships - conduct periodic reviews and assessments of the partnership outcomes- stay informed about industry trends, competitive landscape & market dynamics related to strategic partnerships

Bucharest, Romania

Key Responsibilities:Perform analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.- Processing requests: analysis, settings, testing, drafting client responses via Front office and client stakeholders- Offering the best level of Service to Customers- Maintaining, developing and optimizing the client solution for end of year declarations- Establishing a tight-knit partnership with Front Office operating teams; seizing good opportunities, being a source of solutions- Monitoring activities via Clarify , granting visibility to all team actions- Active participation in team activitiesReports & Performance Metrics:- On time delivery of assigned tasks- Quality control reports- Utilization rateTraining:- French Payroll training (classroom training)- Migration/Payroll Implementation Process training (classroom training)- PPC Programming (recorded virtual training)Knowledge and Skill Requirements:- An understanding of the client's trade, business and organization (payroll calculations, law and human resources)- Accounting knowledge- Meeting leadership- Project management- Time management- Client portfolio management- Good interpersonal skills- Good oral and written communication skills- Analytical skills and an ability to summarize- Organized- Rigorous- Independent- Team player- Dynamic and responsive

Bucharest, Romania

Credit & Collections is a diverse role which interacts with order management, sales representatives, renewal representatives, deal management team, consulting & projects, Global Accounts Receivable team, legal, partners and customers.Key Responsibilities:- In charge of different customers based in France & EMEA region, daily interact with customers by e-mail and phone in order to ensure revenue integrity and to clear their accounts that are due- Daily interacts with business people, sales people, customers and different line of businesses by phone or e-mail in French and English.- Keeping track of all open transactions as well as of all payment records for an accurate customer account overview- Analyses all the information provided in the credit reports and the internal information regarding the customer - Understands and clarifies customer/requester's issues. Escalates timely to the team manager all problems that could impact department objectives. - Strong collaboration with other departments to meet credit objectives and to solve the requester's issues. Follows up to make sure that requester's issues are solved. - Responsible for decisions taken in the customer accounts in order to meet the business need and minimize the risk in the transactions.- Reviewing top dollar orders over 1 M $ from Collections perspective- Aware of department policies, procedures and processes and propose improvements that will increase department results and efficiency.- Timely escalates critical issues on matters on which all efforts of solving it has been exhausted.- Ensures adherence to Sarbanes-Oxley & other guidelines, and support internal & external audits.Awards: Collections South Regional Champion (France, Spain, Italy) Quarter 4 Fiscal Year 2017 ; Results: 106% Cash vs. Target and 148% Aging Over 60 Day

Bucharest, Romania

Key Responsibilities: - Handling collections campaigns to customers and processing all requests received from Collections, Credit and Unapplied Cash departments in area of responsibility and according to Oracle policies and processes.- Use of all appropriate communication channels to communicate with internal customers including Sales, Collections and other departments in order to solve all received requests.- Responsible for data accuracy in customers accounts by updating customer data information.- Escalation of all problems that may impact department objectives to team supervisor.- Awareness of department policies, procedures and processes- Ensurance of adherence to Sarbannes-Oxley & other guidelines, and support in internal and external audits.

Bucharest, Romania

Key Responsibilities: - Provide complete answers written in French to customers' requests received in the following areas: marketing support, account management, complaints management, customer loyalty- Provide information and assistance in a very professional manner- Update the database by creating or modifying customer accounts, verification, registration and payment validation, checking of deliveries and providing repayments- Maintain a good relationship with customers and focusing on meeting their needs- Deliver an excellent experience and create brand engagement

Master'S Degree, International Economics

French and English courses - Belgium

Master'S Degree, Management Of International Business (English Section)

Bachelor'S Degree, International Relations And Affairs

Highschool'S Degree, Mathematics And Computer Science

Intensive French Class

Bachelor'S Degree, Psychology