❏ Provided front level support to the VPs of Product Development, Business Development and Operations❏ Chaired in-depth meetings between IT, business and vendors to manage various projects❏ Managed project lifecycle from initiation through to close-out including lessons learned❏ Created functional diagrams for all project implementations❏ Managed stakeholder expectations on dynamic projects❏ Worked with IT Project Managers and Business Development to ensure business requirements were met in the technical and design solutions❏ Gathered, drafted and issued requirements of complete project proposals and schedules with collaboration from IT, marketing and production teams❏ Was responsible for User Stories and User Acceptance Testing of all IT products from system set up to market launch❏ Directly worked between the client and the project teams to ensure that business value was effectively captured and realized❏ Diligently collaborated with internal and external parties to evaluate and improve various processes and formulate new automated methodologies❏ Tracked progress and quality of products from inception to market distribution❏ Communicated cross-departments on project demands and manage progress❏ Provided quality assurance on all products pre-market launch to ensure corporate integrity❏ Organized meetings to determine future installments of applications and websites, worked with business to determine organizational direction❏ Managed timelines and initiatives for user acceptance testing with business; achieving sign-off for the release to meet compliance and business needs❏ Developed communication specifications to assist marketing team for market launch❏ Evaluated vendors for product solutions❏ Managed RFP process of vendors to provide a solution to the business❏ Was responsible for logo, advertising, websites, taglines and social media branding

❏ Organized travel arrangements❏ Managed calendars and coordinated schedules and meetings❏ Processed all logistics requests from throughout the organization❏ Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes❏ Drafted professional memos, letters and marketing copy to support business objectives and growth❏ Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels❏ Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service❏ Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors❏ Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors❏ Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions

❏ Managed automated phone system for the logistics department❏ Created and tracked all purchase orders❏ Documented and resolved all customer queries and complaints❏ Coordinated all logistics for outgoing product shipments cross-organization