· Created the monthly service calendar and parts list, issued purchase orders, created sales orders· Called/emailed customers to schedule a maintenance service on their compressor unit(s)· Quoted & wrote up work orders for service appointments booked and arranged the parts needed· Took incoming calls for break down service requests and rearranged appointments when required to accommodate customers’ needs · Received inventory and scheduled courier pickups · Software use: QuickBooks

- Became knowledgeable on products offered- Packed up cases to be returned to dental offices and unpacked cases at the lab to be worked on- Inputted and scheduled on OEWIN software (Removables, Orthodontics, and Fixed)- Invoiced out cases: ensuring all requests have been met and according charges have been billed- Answered incoming calls/made calls to offices- Provided on time deliveries and pick-ups while being friendly and provided excellent customer service to clients- Trained employees on delivery routes

- Acted as the department supervisor when appointed- Merchandised new and clearance apparel - Maintained a clean work environment- Assisted in the recruitment process of new hires for Joe Fresh and the Front End – cash

- Memorized product codes - Maintained knowledge of current sales and promotions - Trained new employees on the cash register - Trained in the customer service desk area of the store (processed returns, dealt with complaints, sold lottery and tobacco legally, answered incoming telephone calls)

- Exposed to labour relations, health and wellness, and management meetings- Maintained confidentiality in the workplace- Maintained company and employees files- Participated in recruitment and retention processes