Alina M. Email & Phone Number

Hamburg, Hh, De

Project and (Key) Account Management in the B2B Department:• Serving as the main contact for over 140 customers from the healthcare sector, providing support and guidance in qualifying their international healthcare staff• Managing multiple projects simultaneously, utilizing strong time and project management skills• Acting as the liaison between internal and external stakeholders to ensure seamless communication and collaboration• Driving cross-selling and upselling opportunities to enhance client relationships and business growth• Working on strategies to increase client satisfaction and retention• Maintaining all relevant customer data on CRM • Providing student and client onboarding sessions• Supporting new colleagues during the onboarding phase

Position affected by a layoff.• Managed and developed a diverse portfolio of 40+ B2B key accounts from different industries in English, German, Italian and Spanish• Successfully onboarded 35+ customers• Increased revenue and strengthened customer loyalty through upsells, contractual negotiations, user trainings and QBRs• Consulted and enabled key accounts to use product successfully and improve end-users’ language skills• Advised, planned & implemented user engagement campaigns

Hamburg, Germany

•Entrusted with sole responsibility for offer generation for all new customers•Managed translation projects from pre-production to release into 50+ languages•Conducted thorough document analysis to understand the specific language and content requirements of each project, allowing for precise tailoring of translation and localisation approaches to meet client expectations•Negotiated discounts to attract clients while maximising profit margins•Liaised with Sales, Vendor Management and freelance translators to realise complicated projects to strict deadlines•Consistently re-prioritised workload to accommodate express translation requests which required same-day turnaround•Engaged in translation, proofreading, and localisation tasks, utilising my linguistic expertise to guarantee the highest quality and cultural appropriateness in the final deliverables for our clients

Hamburg, Germany

•Managed client accounts in German, English, French and Italian•Managed translation projects from pre-production to release into 50+ languages•Generated bespoke translation offers for B2B clients•Utilised different language skills in a high-pressure office environment to communicate with clients, coordinate translators and address customer complaints•Regularly maintained and reviewed TMs•Negotiated discounts to attract clients while maximising profit margins•Liaised with Sales, Vendor Management and freelance translators to realise complicated projects to strict deadlines•Consistently re-prioritised workload to accommodate express translation requests which required same-day turnaround•Oversaw the quality assurance of translations by using CAT tools, ensuring that the delivered work met the highest standards of accuracy and linguistic excellence.

Milan, Lombardy, Italy

Administrative Assistant in the department Language/ExaminationWork in Italian and German

Berlin, Germany

Comprehensive administrative internship in the department WI 4 - "International Exchange Programs"•Helped organize and attended parliamentarian events for IPS scholarship holders•Prepared necessary documentation for the arrival of scholarships holders •Answered administrative enquiries from the deputies offices