Alina Moiseienko Email & Phone Number

Wrocław, PL

Wrocław, Dolnośląskie, Poland

- Reviewing project initiation and finalization procedures done by Project Managers to be compliant with the company's guidelines;- Developing new procedures and frameworks for the company's PMO, including Change Management processes, collaborating with Delivery, Marketing, and Design teams to improve overall operational efficiency;- Controlling and.

Odesa, Odessa, Ukraine

- Provided excellent customer service to 40+ users from the global market per day in regards to four productivity applications: Scanner Pro, Calendars, Printer Pro, PDF Converter;- Worked in close collaboration with QA and Development teams to deliver user feedback and issues to improve the overall quality of Readdle products;- Assisted the Marketing team.

Wroclaw, Lower Silesian District, Poland

- Delivered solution and query resolution to customers within the borders of supported multiproduct: Google Ads, Google Analytics, Google Merchant Center, Google Tag Manager;- Managed team of 25 in terms of success evaluation and compliance with TRT KPI metric (Total Resolution Time metric) as a TRT Lead- Created education materials of different levels of.

Odesa Region, Ukraine

- Lead a Brand Awareness project (Social media company pages, advertising campaigns, offline exhibitions);- Was responsible for checking and accepting documents of the enrollee;- Handled customer inquiries, complaints, billing questions, and payment extension/service requests;

Odesa Region, Ukraine

- Was responsible for bookkeeping processes.- Provided excellent customer service, handling complaints, and pitching promotions.

Master'S Degree, Geography And Tourism Management

Bachelor'S Degree, English Philology