Alina Nitu

Alina Nitu Email and Phone Number

โœจTrainer in Hospitality & Customer Care ๐Ÿ€Spa Business Consultant @ SPA PLUS - Spa Business
Alina Nitu's Location
Sibiu, Romania, Romania
About Alina Nitu

โ™ฆ When you want to open a spa, to make it work as a business, to create the concept, the plan, the team (recruitment & training) and create a genuine spa experience, I can contribute to achieve all of that:๐Ÿ€ Spa Concept Business๐Ÿ€ Spa Menu - services, memberships, design๐Ÿ€ Selecting brand products line & suppliers๐Ÿ€ Recruiting & forming a successful team ๐Ÿ€ Training - therapies, customer care, sales, management๐Ÿ€ SOP - spa operational manual๐Ÿ€ Sales & Marketing strategy plan๐Ÿ€ Spa management assistance๐Ÿ€ Mystery shopper๐—Ÿ๐—ฒ๐˜'๐˜€ ๐—ฎ ๐—ต๐—ฎ๐˜ƒ๐—ฒ ๐—ฎ ๐˜๐—ฎ๐—น๐—ธ ๐—ฎ๐—ฏ๐—ผ๐˜‚๐˜ ๐˜†๐—ผ๐˜‚๐—ฟ ๐˜€๐—ฝ๐—ฎ ๐—ฝ๐—ฟ๐—ผ๐—ท๐—ฒ๐—ฐ๐˜ - ๐—ฐ๐—ผ๐—ป๐˜๐—ฎ๐—ฐ๐˜@๐˜€๐—ฝ๐—ฎ๐—ฝ๐—น๐˜‚๐˜€.๐—ฟ๐—ผ / ๐Ÿฌ๐Ÿณ๐Ÿฐ๐Ÿฏ๐Ÿฑ๐Ÿฒ๐Ÿฐ๐Ÿณ๐Ÿต๐Ÿฒโ™ฆ I help teams & businesses to practice Hospitality on a daily basis, in order to improve the relationship with customer, guests, patient, colleagues, partners and so on. Hospitality Customer Care Training is a must and a need:โญ๏ธ Customer Care Basicsโญ๏ธ Self service evaluationโญ๏ธ Good service vs. Excellent Serviceโญ๏ธ Communication skills - Creating a long-term relationโญ๏ธ Body language. Attitudeโญ๏ธ Communication with difficult peopleโญ๏ธ Mistakes when losing a servicesโญ๏ธ Tone - Voiceโญ๏ธ Handling bad feedbackโญ๏ธ Dress code in hospitalityโญ๏ธ Phone & email etiquette โญ๏ธ Digital guide for Good Practices of Customer Care ๐‘ณ๐’†๐’•'๐’” ๐’Ž๐’‚๐’Œ๐’† ๐’š๐’๐’–๐’“ ๐’•๐’†๐’‚๐’Ž ๐’•๐’‰๐’† ๐‘ท๐’†๐’“๐’‡๐’†๐’„๐’• ๐‘ฏ๐’๐’”๐’• - ๐’‰๐’†๐’๐’๐’@๐’‚๐’๐’Š๐’๐’‚๐’๐’Š๐’•๐’–.๐’„๐’๐’Ž / 0743564796PROJECTS:๐’๐๐€ ๐๐”๐’๐ˆ๐๐„๐’๐’ & ๐“๐‘๐€๐ˆ๐๐ˆ๐๐† The Spa Hilton Sibiu - Management, Training, PR & Marketing, AdministrationOrhideea Spa Bucharest - Management pre & post opening, TrainingO3Zone Tuศ™nad - Recruitment si TrainingEden Spa Sibiu - Management, TrainingJad Spa Sibiu - ManagementBaia Popularฤƒ Sibiu - Spa Business ConsultancyAquila Spa Cluj - Spa Business Consultancy๐‡๐Ž๐’๐๐ˆ๐“๐€๐‹๐ˆ๐“๐˜ ๐‚๐”๐’๐“๐Ž๐Œ๐„๐‘ ๐‚๐€๐‘๐„ ๐“๐‘๐€๐ˆ๐๐ˆ๐๐†Corident (dental clinique) - Patient Care TrainingAria Sibiu (spa & clinique) - Customer Care TrainingUnique Smile Sibiu (dental clinique) - Customer Care TrainingCountry Spa Snagov, Bucharest - Customer Care Training (hotel reception, spa, restaurant)Sun Garden Resort & Spa - Customer Care Training (reception, restaurant, housekeeping) Snagov Club Hotel, Bucharest - Customer Care TrainingAkasha Wellness Retreat Brasov - Procedures & Customer Care for HousekeepingAurelius Hotel, Brasov - Customer Care Training for F&B teamTrusted Advisor - Customer Care ProgrammeTotalSoft - Hospitality Customer Care

Alina Nitu's Current Company Details
SPA PLUS - Spa Business

Spa Plus - Spa Business

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โœจTrainer in Hospitality & Customer Care ๐Ÿ€Spa Business Consultant
Alina Nitu Work Experience Details
  • Spa Plus - Spa Business
    Spa Consultant & Trainer
    Spa Plus - Spa Business May 2018 - Present
    Romania
    *Business SPA plan & concept*SPA Management*Recruitment & Training *Marketing & Sales*Procedures & Protocols
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  • Spa & Hospitality Training
    Trainer
    Spa & Hospitality Training Jan 2011 - Present
    Sibiu County, Romania
    Spa Training: Etiquette, Customer Care, Sales, Therapies Mystery Shopper Spa Procedures & Protocols Recruitment & EvaluationOperational Management
  • Hilton Sibiu
    Spa Manager
    Hilton Sibiu Sep 2014 - Jan 2016
    Sibiu County, Romania
    Recruiting and training Operational duties (suppliers, inventory, stocks)PR, marketing, sales, B2B, budgetsCoordination of the team (receptionist, therapist, housekeeping)
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  • Sc Mondosspa Srl
    Trainer & Recruiter
    Sc Mondosspa Srl Jan 2012 - Aug 2013
    I have become Trainer at MondoSpa Consulting due to my personal wish and professional abilities.I proposed and participated actively on creating an institute designed to train people who were willing to work in the spa industry. - Spa & Wellness InstituteA trainer's job includes, besides teaching abilities, a real work of documentation and needs analysis, course structure, teaching and evaluation.Courses that I have designed (structured) and taught: Spa Etiquette, Sales, Customer Care, Sales & Marketing in Spa.Places: The Spa at Hilton Sibiu, Eden Spa Bucharest, Orhideea Spa Bucharest, Unirea Spa Iasi, Aquarium Spa Slatina, Ozone Spa Tusnad.I have created a calendar of these trainings (courses) which was promoted on Eden Spa website and Facebook, as well as on the data base and on different sites (eg. www.desprespa.ro)I have written articles about spa and training and I have partipated actively at the Spa Business Conference in Bucharest in 2011.I was part of the recruitment and spa consulting team for different spa centers in Romania

Alina Nitu Education Details

Frequently Asked Questions about Alina Nitu

What company does Alina Nitu work for?

Alina Nitu works for Spa Plus - Spa Business

What is Alina Nitu's role at the current company?

Alina Nitu's current role is โœจTrainer in Hospitality & Customer Care ๐Ÿ€Spa Business Consultant.

What schools did Alina Nitu attend?

Alina Nitu attended Lucian Blaga University Of Sibiu, Lucian Blaga University.

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