Internal Administrative Processes:Streamlined and maintained efficient internal administrative processes, ensuring adherence to company policies and procedures.Financial Management:Managed budgets, performed account reconciliation, handled accounts payable, and processed accounts receivable.HR & Payroll:Administered payroll (US and global), reimbursements, and benefits for US employees.Coordinated the onboarding and offboarding process for new hires across all locations.Executive Support:Provided comprehensive administrative support to executives, including scheduling, travel arrangements, and communication.Departmental Liaison:Collaborated with legal and accounting teams.Virtual Environments:Proficient in utilizing virtual work environments.

- Remote work- Management of the remote team- Onboarding and team training fot the use monday/whatsapp/pixieset/slack/drive platforms- Responsible for developing and managing the entire team's workflow at Monday.com platform- Responsible for developing and managing the financial and accounting flow at Monday.com platform, as well as cash flow- Responsible for the administrative area of the company- Support leaders in recruiting processes of new employees of the operation team- Monitoring the operation team, as well as the workflow and its deadlines- Crisis management with clients- Support to the Customer Success and Customer Experience team- Development of new processes- Organization through weekly sprint planning, working on leadership and personal development characteristics

- Customer Service- Onboarding and team training fot the use monday/whatsapp/pixieset/slack/drive platforms- Responsible for developing and managing the entire team's workflow at Monday.com platform- Responsible for developing and managing the financial and accounting flow at Monday.com platform, as well as cash flow- Responsible for the administrative area of the company- Monitoring the workflow and its deadlines

Responsibilities: PPGI - Graduate Program in English. - Publish public notices, monitor and organize the Master/Doctoral selection process; - Manage the course website (Wordpress); - Schedule flights, stay and manage all details for the examining board; - Assist students, teachers and the general public; - Coordination Assistant and other administrative functions.

Responsibilities: - Remote work- Organize the whole process of editing the numbers of the online journal, - Receive and forward articles and reviews to reviewers; - Manage the magazine's website (Wordpress); - Adjust articles and reviews according to the journal's standards; - Grammatical review of texts in Portuguese and English.

Responsible for implementing the company's travel system, assisting the board in meetings and agenda, purchasing, building maintenance, reception, events and other administrative activities.

- Coordination of the Moodle platform, used in the English Distance Learning course; - Configuration of the course's virtual environment; - Technical support to users, teachers and students; - Insert content in the environment of each discipline, monitor tests and activities.

Responsibilities: - Advising the Course Coordinators; - Organize the schedule of the course; - Organize events related to the course; - Control the tutor selection process, prepare and publish public notices; - Face-to-face and online assistance to students, teachers and tutors; - Manage the course website (Wordpress). The course of English Language and Literatures - at UFSC was a Distance Education project linked to UAB (Universidade Aberta do Brasil), starting in the second half of 2009 and ending in the first half of 2013, being offered in five centers located in different cities in the state of Santa Catarina.

Responsibilities: - Online service to the association's members, as well as activities related to registration and renewals and annuity payments; - Advising the members of the Board of Directors; - Management of the association's website (Wordpress); - Member of the technical team of the III International Congress of ABRAPUI, carrying out activities related to calls for papers (receiving articles, reviews and panels, sending to the members of the scientific committee, opinions, certificates and proceedings), assisting in the organization of the congress program, advise and accompany speakers, responsible for the event's cashier and reception.

Responsibilities: - Remote work- Organize the whole process of editing the numbers of the online journal, - Receive and forward articles and reviews to reviewers; - Manage the magazine's website (Wordpress); - Adjust articles and reviews according to the journal's standards; - Grammatical review of texts in Portuguese and English.

- Desbravador System; Check-in and Check-out, Reservations; - Control and Closing of Cash; - Guest and telephone service; - Problems and complaints solving.

- Galileo System; - Sale of airline tickets; - Hotel reservations, as well as car rental and travel insurance; - Customer service via telephone.

- Disclosure and updating of student grades and attendance (in class and online); - Assistance to students; - Organization of events such as graduations and opening of courses; - Scheduling classes and meetings.

Customer service at the store and at the airport; Vehicle inspection and reservation; Support in organizing events.