Braza Churrascaria Darling Harbour is a large, well known and busy Brazilian BBQ restaurant. After being employed when initially setting into Sydney, I was then offered the opportunity to become the General Manager. I have been successful in this role due to my commercial sensibilities and my managerial, sales and training skills.Responsibilities:- Develop marketing and promotional strategies to entice customers, increase sales and return visits;- Recruit, train and manage and mentor front house managers and supervisors;- Budgetary analysis, monitoring and reporting;- Development and maintenance of restaurant wide policies and procedures;- WHS, Food Safety and Compliance program co-ordination and auditing.

I was headhunted into this role as the business’ founding employee. My objective was to build the business from the ground up from a Sales, Training and Operational perspective. U.SK produce high-performance dermo-cosmetic productsfor the entire health and beauty routine, medicines, cosmetics, nutraceuticals for dermatological therapies and an innovative line of aesthetic procedures for medical use.Responsibilities:- Assisted with the development of business, sales and marketing and branding strategies aligned with the high-end nature of the product line and objectives set by the Owner. These objectives were centred around building brand and product awareness in appropriate industry segments including retail and Dermatology practices within Brazil;- Performed extensive market and competitor research and analysis, factoring in ailment, condition, target audience and product, which informed the design of sales and regional structure. Developed an exhaustive database of over 2,300 Doctors which the future sales team would target strategically based on a rating system;- Established a sales operations framework and recruited, trained and mentored a new national sales team, two regional managers and ten Sales Representatives based in two key locations - São Paulo and Rio de Janeiro, to service direct sales;- Efficient and detailed collection, monitoring and reporting on all budget and performance data;- Enthusiastically acted as a coach and mentor to the Regional Managers and Sales Team through ad hoc and structured field and head office-based meetings, training sessions and performance reviews, both on one on one and group level.

My initial role as Technical Trainer was offered due to my training expertise and experience with Consulfarma. I was then promoted into Team Leader role with a duel focus on Sales and Training. A unique position which allowed me to develop my own sales and managerial skills. Germed Pharma is owned by the NC Group, is a leading pharmaceutical company in Brazil with an extremely varied product line.Technical Trainer Responsibilities:- Designed, developed and prepared detailed yet engaging sales and technical training materials in collaboration with the National Sales Manager. Subjects included managing a sales pipeline, overcoming sales obstacles, negotiation and building rapport, product and pathologies, systems and reports requirements;- Delivered training programs and presentations effectively improving the Sales teams knowledge and confidence resulting in increase sales success and customer engagement. Technical content involved and developed knowledge in the areas of dermatology, gynaecology, gastroenterology, endocrinology, rheumatology, orthopaedics, proctology and general practice.As an addition to my Technical Training role, in July 2013, I was offered the opportunity to lead a project and was appointed as a Team Leader of the PEG Project that was focused on developing Trainee Sales Representatives who were new to the pharmaceutical industry.Team Leader Responsibilities:- Managed a team of five Trainee Sales Representative located in the main markets of Brazil, São Paulo, Rio de Janeiro, Porto Alegre and Belo Horizonte;- Mentored, developed and trained new and existing sales representative. Including delivering a full induction covering products, pathologies, systems, sales scripts and techniques and marketing tools;- Recruited and selected new sales representative;- Completed field monitoring and coaching to ensure sales representative application and ongoing use of knowledge and systems and to establish further training needs/high performance.

I was recruited as a graduate into this unique and multifaceted role with responsibilities across research, writing, editing and training due to my technical pharmaceutical skills and analytical yet personable approach. Consulfarma is a multidisciplinary consulting business with prominence in the Brazilian Pharmaceutical industry.Responsibilities:- Undertook extensive research of databases and reports from manufactures of cosmetic, pharmaceutical and nutraceutical products to inform technical training content and requirements;- Developed of research-based technical training resources and related marketing material for medical visitations;- Performed video/online tutorials and training sessions aimed to prepare, update and encourage sales representative to make medical meeting dynamics, interesting and sell products intuitively through technical expertise and knowledge of the products results;- Facilitated 'classroom style’ technical training for employees form varying departments of the company.