As a specialist in support team leadership I offer you to increase your users level of satisfaction , which will have a direct impact on different areas of the company.For this, I guarantee clear processes and adequate follow-up to the requirements, solving most of them from the first contact, which optimizes the time of attention and the cost of the service. I ensure compliance with the agreed indicators by monitoring and updating processes, identifying problems and negotiating with the involved areas.WHAT CAN I DO FOR YOU? Does your organization has problems or opportunities such as the following? - Do you have a support area that users don't use, or don't trust? - Is the service provided slow or inefficient due to lack of clear and complete processes? - Are the agreeded indicators in non-compliance? HOW DO I DO IT? - I seek to implement the necessary elements to have an efficient help desk/onsite IT support service (necessary people, processes, training, troubleshooting), provide adequate follow-up of requests, as well as spread the available service. - I analyze the way things are solved and in case it is not documented, I do it and make available the processes and training for the help desk agents. - Punctual follow-up of the indicators, incorporating best practices (that help us to minimize errors and increase user satisfaction, ITIL framework) and adjustment of processes.WHAT RESULTS CAN YOU EXPECT FROM ME? - INCREASE the utilization of your support service by your users. - STABILIZE the quality of the service provided. - MAINTAIN high levels of performance indicators. WHY AM I YOUR BEST CHOICE? I am convinced that my experience and skills, combined with my dedication to maintaining high standards of customer service, make me an excellent choice, so that together we can take your company to the next level in a structured, orderly and ethical manner.LET'S TALK, I WOULD LIKE TO HELP YOU TO ACHIEVE YOUR OBJECTIVES. Aline Molinaalinemreyes@gmail.com