Aline Victorio Campana Email & Phone Number

New Westminster, BC, CA

Vancouver, British Columbia, Canada

British Columbia, Canada

• Ensured positive client experience through high quality service and communication;
• Maintained consistent and accurate documentation and reporting in HubSpot on all customer interactions;
• Performed executive assistant roles that helped the Estate Managers/ Trustees perform their job:
• Acted as the point of contact among Estate Managers/ Trustees and the clients, prioritizing and responding to phone calls, emails and text messages.
• Managed Estate Managers/ Trustees calendars and set up meetings with the clients and Associates;
• Managed and organizing the client’s confidential information and documents and maintaining records of the client’s in the Insolvency Process System;

Coquitlam, British Columbia, Canada

• Generate reports to manage College’s Population, Accounts Payable and Accounts Receivable;
• Keep track of student’s accounts to identify outstanding debts, plan course of action and negotiate payoff deadlines or payment plans.
• Communicate with the Students and assist them with inquiries and eventual issues, financial aid questions and College’s policies.
• Audit files to ensure verification and accuracy is meeting the Compliance guidelines;
• Complete drop/ termination process, including refund calculation.

Coquitlam, British Columbia, Canada

• Provided financial education to potential students and parents by completing financial assessments, budget forecasts and financial planning.
• Worked with students by scheduling individual sessions to develop payment plans incorporating government funding, college scholarships and personal resources;
• Organized student files ensuring all financial documents are in place and ready for start date;
• Provided training to newly hired staff on financial aid programs;
• Ensured compliance with internal and external policies, procedures and standards.

Coquitlam, British Columbia, Canada

• Managed the front desk of the campus while providing excellent student services;
• Communicated effectively with all departments and Students being able to connect and attend to everybody needs;
• Revised student’s file to ensure all the paperwork was following the standard forms, letters, and templates as required;
• Assisted with special projects and events, general office duties, organizational tasks, and daily reporting.

Vancouver, Canada

• Performed Cashier and Cash Handling activities: retrieve and count cash receipts from the business day; prepare the deposit; store the cash in a secure location until it is deposited;
• Assisted customers with their needs and doubts; handled all returned merchandise and customer complaints.
• Organized all the new merchandise, providing a great shopping experience for the customers.

São Paulo, SP

• Delivered coordination and assistance for a wide variety of events, including Business Meetings, Medical Congress, Trade Show, Seminars, Weddings and General Events.
• Promoted events in supporting the companies' strategic vision and objectives;
• Used the principles and best practices of business communication to set the right goals and strategies during planning and implementation stages;
• Coordinated Registration, VIP room, Media Desk, Guests transportation and Catering to ensure the success and execution of all event activities;
• Supported the Speakers at the auditorium and ensured all the audiovisual equipment were working properly.

São Caetano Do Sul, SP

• Developed and implemented an internal communication system (intranet) at the company, being also responsible for the maintenance and content creation of this portal;
• Developed projects aimed at improving the customer service and relationship between internal, external and franchised clients (Wow Culture);
• Influenced co-workers of different departments in developing effective communication skills;
• Supported various internal communication goals and priorities;
• Identified and solved communications issues introducing new workflows among departments;
• Ensured that communication and marketing materials were compliant and align with the company visual brand identity;

São Paulo, Brazil

• Provided exceptional customer services and technical support via Facebook and Twitter for the Nokia device owners;
• Engaged and mediated discussions among customers at Nokia Forum (Technical Forum).
• Created contents for the Twitter, Facebook and Nokia Forum, with tips about device’s configurations, useful information and innovations from the brand.
• Produced weekly, quarters and annual report analysis and presentations for Latin America Headquarters.

São Paulo, Brazil

• Radio:
• Worked for several and popular radio stations (FM and web) during seven years, developing the role as a Radio Producer, Interviewer, Social Media Coordinator, Podcast Producer and Voice-Over.Companies: Metropolitana.
• Worked for an Educational Channel, developing the role as a Studio Assistant, Camera and Switcher Operator.Company: Complexo Educacional Damásio de Jesus.

Diploma, Commerce & Marketing

Post-Graduation, Journalism

Bachelor'S Degree, Broadcast And Media Communications

Certificate, Executive Assistant/Executive Secretary