Aline Brunow Caser Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Identified and eliminated fraudulent activities on the client's advertising platform, protecting users and advertisers and promoting a safe online environment.Used data-driven approaches to analyse alerts and conduct rigorous risk investigations to quickly mitigate fraud across Meta products, protecting the user base and advertisers globally.Conducted thorough analysis of payment activity, transaction monitoring, and chargeback alerts to discern fraudulent cases, consistently adhering to company policies.Proactively identified emerging fraud trends through a comprehensive analysis of accounts, ads, user behaviours and transaction patterns.Monitored controversial advertising content and examined user and advertiser behaviours to detect and prevent fraud on the platform.Collaborated closely with cross-functional teams including Policy, Access, Security, Sales, and Business Integrity to quickly resolve user and advertiser concerns.Handled urgent escalations of high-priority advertisers within the On-call team, ensuring quick resolution and maintaining client satisfaction.Provided guidance to new team members and supported senior analysts, facilitating seamless integration and knowledge transfer.Handled daily queries, supporting advertisers, sales team, and account managers in cases such as account takeover, friendly fraud, theft, and other related risks, resolving around 30 cases per day, thereby effectively mitigating associated risks and ensuring a secure environment for all stakeholders.

Dublin, County Dublin, Ireland

Provided expert guidance and support to clients on cryptography and blockchain technology through multiple communication channels including telephone and email.Ensured compliance with KYC regulations and other regulatory requirements by assisting customers in completing necessary verification processes.Used investigative techniques to identify and address potential risks such as money laundering, fraudulent activities and unauthorized transactions.Conducted thorough analyses of customer profiles and behaviours to proactively detect suspicious activity and escalate as necessary.Collaborated with internal teams to enhance security measures and develop strategies to mitigate risks associated with customer interactions.Maintained accurate records of customer interactions and resolutions, adhering to company policies and procedures.

Dublin, County Dublin, Ireland

Managed the budget and used data analysis to boost sales by understanding customer trends and predicting budget requirements for efficient financial operations.Recruited, conducted interviews, provided training and actively coached team members.Tracked team performance to ensure everyone was productive and delivered quality work.Managed the cash desk, ensuring cash was counted and securely stored for accurate financial records.Led a diverse team covering visual merchandising, cash desk, sales and stockroom management.Took charge of monthly Health and Safety checks throughout the store.

Dublin, Ireland

Ensured high levels of customer satisfaction through excellent sales service.Maintained outstanding store condition and visual merchandising standards.Maintained a fully stocked store.

Brazil

Managed a diverse portfolio of 15+ clients, resolving concerns and issues, fostering strong client relationships and maintaining over 90% client satisfaction.Acted as the primary point of contact for clients, facilitating clear communication and understanding of project goals, timelines and budgets.Led a team of designers, copywriters, media and producers to deliver high-quality creative assets, resulting in numerous successful marketing and branding campaigns.Developed and executed comprehensive project plans for each client, outlining project goals, strategies, KPIs and ensuring project delivery on time and within budget.Collaborated with the creative team by providing clear and concise project briefs to ensure accurate interpretation of client requirements and presentation of innovative solutions that resulted in increased engagement and brand recognition.Provided regular performance reports to clients, showing the impact of creative campaigns and aligning them with key performance indicators.Conducted regular client meetings and presentations to discuss project progress, gather feedback, and align creative strategies with client objectives.Negotiated project contracts, pricing structures and scope of work, resulting in increased profitability and customer satisfaction.Engaged in client prospecting, developing compelling materials, meticulous proposals and impactful presentations that led to the successful acquisition of new clients.Managed multiple projects simultaneously, ensuring deadlines were met and priorities were balanced.

Brazil

Thoroughly analyzed clients' businesses to understand their needs and crafted effective and lucrative advertisement solutions.Oversaw clients' accounts, covering briefing, media and strategic planning, budgeting, production, implementation, and evaluation.Acted as a bridge between the agency and clients to ensure seamless project coordination.Developed and implemented strategic advertising and marketing plans tailored to clients' needs.Built and maintained strong, long-lasting client relationships.

Brazil

Led promotional, commercial, institutional, and internal communication for the company's products.Fostered strong relationships with internal clients and the creative agency.Prepared comprehensive briefs, and reports, and meticulously planned media and marketing campaigns.Reviewed and approved advertising campaigns and budgets, while keeping a close eye on competitors' actions. Executed successful communication and marketing strategies for product launches and re-releases.

Brazil

Generated sales leads and identified and assessed customers’ needs to achieve satisfaction within the marketing and advertising agency. Built sustainable relationships and trust with customer accounts through open and interactive communication.Handled customers complaints, provided appropriate solutions and alternatives within the time limits, and followed up to ensure resolution.

Postgraduate Degree, Digital Media And Marketing

Master Of Business Administration - Mba, Marketing/Marketing Management, General

Bachelor'S Degree, Public Relations, Advertising, And Applied Communication