Aline Moura Email and Phone Number
As a well-versed Customer Relationship Manager with a Marketing educational foundation and a diverse background in Operations Management, Brand Strategy, and Public Relations, I offer a wealth of experience and a unique perspective. My professional journey, which began in my home country Brazil, has been marked by my dedication to excellence and an uncompromising commitment to delivering exceptional results. I have gone from the creative realms of marketing, brand strategy and public relations to the dynamic world of business administration, operations and customer relations management. I am proud to have worn various hats along the way, from working as a Bilingual Front of House and serving as an Executive Assistant to a CEO in a law firm to working in a start-up NGO as a Sales and Events Coordinator. I believe that each experience has contributed to the person I am today and these diverse roles have not only honed my skills but have also fuelled my passion for delivering outstanding service.What sets me apart is my relentless drive to not only meet but exceed client expectations. I believe in truly listening to clients' needs and translating them into actions that consistently surpass the highest standards. My multicultural background, coupled with my fluency in Portuguese, and English, and proficiency in Spanish, allows me to connect with clients on a deeper level, fostering trust and rapport.My upbringing in Brazil instilled in me a robust work ethic, and my experiences living abroad taught me the importance of seizing opportunities and giving my best in everything I do. I consider myself resilient, persistent, and empathetic, values that I bring to every facet of my life. Furthermore, my passion for sports has instilled discipline and patience, qualities that I apply diligently to my work. I approach each challenge with a smile and a 'can-do' attitude, knowing that the path to success is paved with dedication and a commitment to excellence.My career journey has brought me to a point where I'm eager to continue evolving and growing with a purpose-driven company that values employee development, positive leadership, and success. I'm excited to contribute my skills and experiences to fuel the company's growth while, in turn, embarking on a journey of personal and professional growth. I'm on the lookout for opportunities that align with my values and aspirations, and I'm ready to be part of a vision that drives both individual and collective success.
Pow Food
View- Website:
- powfood.co.uk
- Employees:
- 8
-
Client Relationship ManagerPow Food Mar 2021 - PresentLondon, England, United Kingdom• Excelled in fostering strong client relationships and adeptly managing accounts, consistently surpassing client expectations by effectively aligning their needs with the business's offerings.• Averaged client retention rate of 90% over nearly three years.• Built lasting relationships with clients through customer service interactions.• Invoiced, collected and processed payments.• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.• Responded to telephone, email and in-person requests for information.• Contacted satisfied customers to offer additional services.• Set up appointments with potential and current customers to discuss new products and services.• Conducted in-person sales presentations to prospective clients, combining a food tasting experience with a comprehensive business presentation.• Resolved customer concerns promptly to maintain satisfaction resulting in maintaining 90% customer satisfaction rating from 2021-2024.• Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
-
Operations ManagerPow Food Mar 2021 - PresentLondon, England, United Kingdom• Implemented and optimised efficient food production, packing and food delivery processes to elevate POW Food's operations• Oversaw and directed operations and logistics teams to streamline food production and pick-and-pack processes• Demonstrated excellence in overseeing the streamlined processing of incoming customer orders, consistently ensuring both precision and promptness in order fulfilment.• Established and nurtured strong client and customer relationships by serving as the primary point of contact for addressing catering inquiries and concerns. Collaborated seamlessly across functional teams, including the kitchen and client-facing teams, to deliver an exceptional customer experience in the catering domain.• Took on the responsibility of meticulously planning and orchestrating the transportation and delivery of goods, with a steadfast commitment to ensuring punctual and reliable deliveries for valued customers.• Facilitated the setup of a new production unit for fresh to frozen orders, ensuring compliance with health & safety and food safety regulations• Conducted market research, ran food safety experiments, and implemented a nationwide logistic system for safe frozen food delivery• Maintained expertise in food safety and allergy handling to meet ever-changing dietary requirements• Streamlined kitchen food production operations by organising food production sheets and managing inventory and stock levels.• Aided senior leadership by recommending corrective actions and improvements to company operations.
-
Office ManagerPow Food Oct 2020 - Mar 2021• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.• Enhanced productivity of managers by providing expert administrative support.• Organised physical files and digitised records to ensure ease of accessibility and retrieval by team members.• Consulted with senior management to develop operational enhancements, streamline processes and increase team performance.• Managed high volumes of correspondence with excellent record-keeping and minimal response times.• Arranged corporate events and conferences for 300+ attendees.• Provided complete meeting support, including materials preparation and minute-taking.• Managed projects within strict deadlines and budget constraints.• Provided proper scheduling of clients, ensuring timely and effective allocation of resources and calendars.• Prepared vendor invoices and processed incoming payments.• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
-
Brand StrategistShape History Jan 2020 - Mar 2020London• Conceptualised brand identity and developed unique communication guidelines for a prominent NGO in the UK.• Developed deep consumer insights by carrying out thorough market research, consumer deck analysis, and competitor analysis, translating findings into strategic brand positioning and rebranding strategy.• Facilitated focus group sessions with the client's senior leadership team, summarised findings and created target audience persona profiles.• Presented research findings in a compelling report, receiving positive feedback from the client.• Acquired expertise in brand management and honed strong research, problem-solving, analytical, and reporting skills. Demonstrated the ability to excel under pressure and work effectively in a small team environment. -
Public Relations Communications InternQuiller Consultants Jun 2018 - Aug 2018London, Greater London, United Kingdom• Conducted thorough research and analysis of a client's Internal Communications (IC) channels, providing insights and recommendations to a PR and Internal Communications specialist.• Showcased expertise in research and analysis by participating in focus groups sessions and presenting findings to the senior specialist.• Demonstrated exceptional communication skills through effective oral and written reporting.• Built strong commercial acumen and attention to detail, working independently with minimal supervision. -
Sales And Event CoordinatorThe European Nature Trust Sep 2017 - Jul 2018London, United Kingdom• Demonstrated exceptional event management skills by planning, managing and executing two successful fundraising events at BAFTA with over 220 guests• Facilitated catering services and planned menus to complement event theme and client preferences.• Prepared, monitored and maintained event budgets.• Designed event floorplans in alignment with budget and venue constraints.• Paid and settled with vendors, venues, staff and contracted services.• Planned and efficiently organised activities, details and timelines for large- and small-scale events.• Provided post-event debrief paperwork, completing documents within agreed timeframes.• Directed subcontractors in floral design, photography needs and audio-visual equipment coordination.• Solicited client feedback to assess event success and uncover opportunities for improvement.• Boosted online presence by curating content and managing the organisation's social media channels, running targeted advertising campaigns on Instagram and Facebook and securing partnerships with conservation, travel, and lifestyle influencers. -
Bilingual Front Of House And Ea To CeoOtto Gübel Sociedade De Advogados Nov 2015 - Jul 2016Campinas Area, Brazil• Revamped CEO's schedule and streamlined communication by managing his calendar, scheduling important meetings, drafting letters, and communicating with clients via phone and email.• Spearheaded successful national and international business travels for the CEO by arranging travel, and accommodation and creating detailed itineraries.• Streamlined the firm's documentation process by efficiently managing a high volume of work, including editing, printing, scanning, and organising clients' information in the firm's software.• Demonstrated strong interpersonal skills effectively communicating with clients on a daily basis.• Sharpened keyboard and IT skills by utilising Outlook and Microsoft Office, including Word, Excel, and PowerPoint.
Aline Moura Education Details
-
Distinction -
First Class Honours -
Grade: First Class -
Pre-Advanced
Frequently Asked Questions about Aline Moura
What company does Aline Moura work for?
Aline Moura works for Pow Food
What is Aline Moura's role at the current company?
Aline Moura's current role is Multilingual Customer Relationship Manager | Marketing Specialist l Client-Centric Expertise.
What schools did Aline Moura attend?
Aline Moura attended Queen Mary University Of London, University Of Westminster, Pontifícia Universidade Católica De Campinas, University Of The Arts London.
Who are Aline Moura's colleagues?
Aline Moura's colleagues are David Curry, Marketa Zahorska, Delyan Deliyski, Mariola Klosowska Pec, M Szemelowski, Anita Bacichett, Pedro Rodrigues.
Not the Aline Moura you were looking for?
-
-
Aline Moura
Maceió, Al -
Aline Moura
São Paulo, Sp1hotmail.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial