Aline Moura Email & Phone Number

London, England, United Kingdom

• Excelled in fostering strong client relationships and adeptly managing accounts, consistently surpassing client expectations by effectively aligning their needs with the business's offerings.• Averaged client retention rate of 90% over nearly three years.• Built lasting relationships with clients through customer service interactions.• Invoiced, collected and processed payments.• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.• Responded to telephone, email and in-person requests for information.• Contacted satisfied customers to offer additional services.• Set up appointments with potential and current customers to discuss new products and services.• Conducted in-person sales presentations to prospective clients, combining a food tasting experience with a comprehensive business presentation.• Resolved customer concerns promptly to maintain satisfaction resulting in maintaining 90% customer satisfaction rating from 2021-2024.• Generate reports on sales, providing relevant information to track sales progress and inform future strategies.

London, England, United Kingdom

• Implemented and optimised efficient food production, packing and food delivery processes to elevate POW Food's operations• Oversaw and directed operations and logistics teams to streamline food production and pick-and-pack processes• Demonstrated excellence in overseeing the streamlined processing of incoming customer orders, consistently ensuring both precision and promptness in order fulfilment.• Established and nurtured strong client and customer relationships by serving as the primary point of contact for addressing catering inquiries and concerns. Collaborated seamlessly across functional teams, including the kitchen and client-facing teams, to deliver an exceptional customer experience in the catering domain.• Took on the responsibility of meticulously planning and orchestrating the transportation and delivery of goods, with a steadfast commitment to ensuring punctual and reliable deliveries for valued customers.• Facilitated the setup of a new production unit for fresh to frozen orders, ensuring compliance with health & safety and food safety regulations• Conducted market research, ran food safety experiments, and implemented a nationwide logistic system for safe frozen food delivery• Maintained expertise in food safety and allergy handling to meet ever-changing dietary requirements• Streamlined kitchen food production operations by organising food production sheets and managing inventory and stock levels.• Aided senior leadership by recommending corrective actions and improvements to company operations.

• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.• Enhanced productivity of managers by providing expert administrative support.• Organised physical files and digitised records to ensure ease of accessibility and retrieval by team members.• Consulted with senior management to develop operational enhancements, streamline processes and increase team performance.• Managed high volumes of correspondence with excellent record-keeping and minimal response times.• Arranged corporate events and conferences for 300+ attendees.• Provided complete meeting support, including materials preparation and minute-taking.• Managed projects within strict deadlines and budget constraints.• Provided proper scheduling of clients, ensuring timely and effective allocation of resources and calendars.• Prepared vendor invoices and processed incoming payments.• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.

London

• Conceptualised brand identity and developed unique communication guidelines for a prominent NGO in the UK.• Developed deep consumer insights by carrying out thorough market research, consumer deck analysis, and competitor analysis, translating findings into strategic brand positioning and rebranding strategy.• Facilitated focus group sessions with the client's senior leadership team, summarised findings and created target audience persona profiles.• Presented research findings in a compelling report, receiving positive feedback from the client.• Acquired expertise in brand management and honed strong research, problem-solving, analytical, and reporting skills. Demonstrated the ability to excel under pressure and work effectively in a small team environment.

London, Greater London, United Kingdom

• Conducted thorough research and analysis of a client's Internal Communications (IC) channels, providing insights and recommendations to a PR and Internal Communications specialist.• Showcased expertise in research and analysis by participating in focus groups sessions and presenting findings to the senior specialist.• Demonstrated exceptional communication skills through effective oral and written reporting.• Built strong commercial acumen and attention to detail, working independently with minimal supervision.

London, United Kingdom

• Demonstrated exceptional event management skills by planning, managing and executing two successful fundraising events at BAFTA with over 220 guests• Facilitated catering services and planned menus to complement event theme and client preferences.• Prepared, monitored and maintained event budgets.• Designed event floorplans in alignment with budget and venue constraints.• Paid and settled with vendors, venues, staff and contracted services.• Planned and efficiently organised activities, details and timelines for large- and small-scale events.• Provided post-event debrief paperwork, completing documents within agreed timeframes.• Directed subcontractors in floral design, photography needs and audio-visual equipment coordination.• Solicited client feedback to assess event success and uncover opportunities for improvement.• Boosted online presence by curating content and managing the organisation's social media channels, running targeted advertising campaigns on Instagram and Facebook and securing partnerships with conservation, travel, and lifestyle influencers.

Campinas Area, Brazil

• Revamped CEO's schedule and streamlined communication by managing his calendar, scheduling important meetings, drafting letters, and communicating with clients via phone and email.• Spearheaded successful national and international business travels for the CEO by arranging travel, and accommodation and creating detailed itineraries.• Streamlined the firm's documentation process by efficiently managing a high volume of work, including editing, printing, scanning, and organising clients' information in the firm's software.• Demonstrated strong interpersonal skills effectively communicating with clients on a daily basis.• Sharpened keyboard and IT skills by utilising Outlook and Microsoft Office, including Word, Excel, and PowerPoint.

Msc Marketing, Marketing, Distinction

Modules: Relationship and Network Marketing, Digital Marketing, Consumer Behaviour, Brand Management, Services Management, Market.

Public Relations And Advertising, Communication And Media Studies, First Class Honours

Activities and Societies: • Course Representative from 2017- 2018 • Worked as a Friends of Arrival New Students (FANS) in 2018 •.

Bachelor’S Degree, Public Relations, Grade: First Class

Modules: Foundations of Publicity and Advertising, Foundations of Public Relations, Introduction to Research in Communication, Methodology.

English Plus Communication, Academic English Language, Pre-Advanced