Aline Dantas

Aline Dantas Email and Phone Number

Conversational AI Designer Pleno @ PicPay
State of São Paulo, Brazil
Aline Dantas's Location
São Paulo, São Paulo, Brazil, Brazil
About Aline Dantas

Olá, me chamo Aline Dantas e trabalho como UX Designer Writer para chatbots, fiz minha transição de carreira para essa área e consigo conectar meus aprendizados anteriores com o que eu atuo hoje. Sou formada em Relações Internacionais e pós graduada em Gestão Estratégica de Negócios, tendo mais de 11 anos de experiência profissional em empresas de diversos segmentos, lidando na maior parte do tempo com atendimento ao cliente. Dentro da área de UX Writer sou responsável por transformar a jornada do usuário deixando-a mais clara e intuitiva, usando ferramentas de fluxos conversacionais. Além disso, possuo fluência no idioma inglês e o idioma espanhol avançado, que foram aperfeiçoados por meio de vivências em intercâmbios internacionais.Devido as minhas experiências tenho uma boa comunicação; proatividade; trabalho em equipe; facilidade em lidar com pessoas; liderança; capacidade de adaptação; capacidade de resolver problemas e empatia.Sou co-criadora e produtora do Podcast Epopeia Tech que conta a história de mulheres em transição de carreira para a área da tecnologia.Atualmente, busco ampliar meus conhecimentos dentro da área de UX Writer, para isso tenho interesse em networking.Vamos bater um papo e trocar experiências sobre essa área que está crescendo cada vez mais?

Aline Dantas's Current Company Details
PicPay

Picpay

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Conversational AI Designer Pleno
State of São Paulo, Brazil
Website:
picpay.com
Employees:
1717
Aline Dantas Work Experience Details
  • Picpay
    Conversational Ai Designer Pleno
    Picpay
    State Of São Paulo, Brazil
  • Picpay
    Ux Writer | Conversational Designer Pleno
    Picpay Nov 2024 - Present
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  • Claro Brasil
    Ux Designer Writer
    Claro Brasil Mar 2022 - Nov 2024
    São Paulo, Brasil
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  • Podcast Epopeia Tech
    Co-Fundadora E Produtora
    Podcast Epopeia Tech Mar 2021 - Nov 2022
    - Participação na ideação do projeto até a sua concepção final e envio da proposta do podcast;- Revisão de roteiros;- Atuação na produção dos episódios, desde o levantamento das mulheres que irão ser entrevistadas, recrutadoras e especialistas na área para a pauta especial dos episódios, contato para agendamento de gravações e organização de agendas.- Edição de conteúdo.
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  • D1 - Jornadas Digitais
    Ux Writer
    D1 - Jornadas Digitais Jun 2021 - Mar 2022
    - Design of conversational flows through the construction of a narrative based on text, images, graphics, helping the user journey;- Conversational design based on Artificial Intelligence.
  • D1 - Jornadas Digitais
    Chatbot Journey Apprentice - Ux Writer
    D1 - Jornadas Digitais Apr 2021 - Jun 2021
    - Training and talent development program in the area of development, conversational design and quality analyst for chatbots.- Focused on the area of UX Writer.
  • Fedex Express
    Customer Care Representative Senior
    Fedex Express Oct 2018 - Dec 2020
    São Paulo, São Paulo, Brasil
    • Supervisor of customer service;• Team leadership through coaching, perfomance review, guidance and training;• Operational support to agents and customers, providing updates and relevant information on shipments and customs issues;• Intermediation to customer service of the operational, marketing, sales and legal departments;• Problem solving and projects of process improvement.Results:• Support for the working from home project, due to the pandemic it was necessary to act quickly, in a week around 100 people could have the necessary to work from home, due my leadership and from my team, the bureaucratic processes and systems were completed in record time; • Team restructuring to improve the quality of services.
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  • Fedex
    Bilingual Customer Service Representative
    Fedex May 2015 - Oct 2018
    São Paulo, São Paulo, Brasil
    • Customer service by phone;• Provide information on the company's services, offering consulting in export and import procedures such as customs documentation;• Shipment update through tracking;• Offer opening accounts for new customers.Results: • Acting as a peer coach, with the aim of teaching new agents and demonstrating how the work should be done; • After integrating with TNT, I made contact with customers to align the transition with FedEx, in order to show the services, open contracts with the company and direct the sales team.
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  • Brasvan Viagens E Turismo Ltda.
    Director Assistance
    Brasvan Viagens E Turismo Ltda. Nov 2012 - Dec 2014
    Guarulhos, São Paulo, Brasil
    • Assisting for foreigners and brazilians on business travels and/or holidays;• Receptive on landing and accompanying on transfers;• Assisting on check in and check out at the airport and hotel;• Accompaniment and developmenting of travel itineraries for touristic visiting and business, apart from tours in the city of São Paulo;• Participation in events, meetings and business fairs acting as hospitality.Results:• Visibility to the city of São Paulo, as a local more than just business;• Coordinator of a team of more than 100 people with different functions to perform the operations of the 2014 World Cup, my role was crucial for the success of the team management among them, tourism guides, freelancer to act as receptive and transport companies .
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  • Gabilan Corretora De Seguros
    Administrative Assistant
    Gabilan Corretora De Seguros Jan 2009 - Mar 2012
    São Paulo, São Paulo, Brasil
    • Organization of spreadsheets, financial reports and customer files; • Customer service;• Carrying out insurance calculations;• Assistance to customers in cases of insurance claim.Results:• Effectiveness of processes and client files, facilitating the information from them.
  • Banco Do Brasil
    Analist Of Contracts - Internship
    Banco Do Brasil Nov 2010 - Nov 2011
    São Paulo, São Paulo, Brasil
    • Analysis of import contracts;• Realization of import exchange closings.
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Aline Dantas Skills

International Relations International Business Administrative Assistants Events Coordination Tourism

Aline Dantas Education Details

Frequently Asked Questions about Aline Dantas

What company does Aline Dantas work for?

Aline Dantas works for Picpay

What is Aline Dantas's role at the current company?

Aline Dantas's current role is Conversational AI Designer Pleno.

What schools did Aline Dantas attend?

Aline Dantas attended Universidade Presbiteriana Mackenzie, Centro Universitário Belas Artes De São Paulo.

What are some of Aline Dantas's interests?

Aline Dantas has interest in Education, Arts And Culture.

What skills is Aline Dantas known for?

Aline Dantas has skills like International Relations, International Business, Administrative Assistants, Events Coordination, Tourism.

Who are Aline Dantas's colleagues?

Aline Dantas's colleagues are Marcelo Bella, Lucas Vieira Da Silva, Marcelo Paulo Oliveira, Mayara B., Arthur Piorotti, José Hilton, Collin Ullrich.

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