Aline Fernandes Carneiro Email & Phone Number

Fort Lauderdale, Florida, United States

Lead the Customer Service Operations team for the Pulp, Fluff and Paper businesses in North America. Lead the Customer Service team for the Pulp and Fluff Businesses in Latin America and Brazil.Manage customer accounts from order to cash, including managing shipments, daily relationships, portfolio operations, and communication.Manage key-customers.

Miami-Fort Lauderdale Area

Lead the Customer Service Operations team for the Pulp, Fluff and Paper businesses in North America. Management of customers’ accounts from order to cash;Management of the daily relationship with customers;Management of portfolio operations and communication with customers;Coordination of shipment schedule according to customer´s needs;Responsible for.

São Paulo, Brazil

• Management of 7 people
• Design, implement and mesuare the Suzano Pulp Revenue Global Policy to maximaze customer revenue.
• Lead the Global Pricing Strategy Development by customer type, product, key accounts and applications.
• Develop pricing forecast and annual budget for revenue optimization.
• Work with finance and product teams to closely analyze product (SKU) level profitability.
• Work with International Offices to define internal processes to quickly implement margin optimization initiatives globaly.

São Paulo, Brazil

• Managing directly 6 people in the Performance and Controls teams. Report to the Executive Manager.
• Responsible for the global commercial strategy development over the near and medium-term, commercial policy, revenue management, and customer portfolio management.
• Support the international offices (China, USA, Switzerland, Austria and Brazil) with specific analysis regarding global pulp market.
• Responsible for supporting the global sales team with market information - competitors, potential customeres and consumer needs.
• Monitoring of main sales KPIs - volume, price, discounts and level of service - related to Suzano´s pulp business.
• Responsible for strategic revenue planning (including the annual budget).

São Paulo, Brazil

Short-term Assigned at Suzano International Trade - Austria Assigned in Projects to help with the integration of processes and systems after the company's merge:- Order to Cash Project - Process - Integration Project - Systems and Processes (Support Europe and Asia).

São Paulo Area, Brazil

Assigned in the Integration Project - Processes and System Integration after merge.

• Responsible for the commercial strategy development over the near and medium-term, commercial policy, revenue management, and customer portfolio management.
• Support the international offices (China, USA and Switzerland) with specific analysis regarding global pulp market.
• Responsible for supporting the sales team with market information - competitors, clients potential and consumer needs.
• Monitoring of main sales KPIs - volume, price, discounts and level of service - related to Suzano´s pulp business.
• Management of Improvement Projects - e.g. Pricing System Automation (SAP).
• Responsible for strategic demand planning (including the annual budget).

São Paulo Area, Brazil

• Management of Improvement and Innovation Projects - e.g. Pricing System Automation (SAP) and Pulp Quality Data Project;

São Paulo Area, Brazil

• Responsible for the accomplishment of projects of improvement in all the logistics chain: forest, inbound and outbound.
• Project management using the PDCA and DMAIC methods;
• Use of Design Thinking in the development of innovative solutions in projects of greater complexity;
• Responsible for carrying out economic feasibility studies in innovation projects for the operation;
• Support in the development of routine management for factories and distribution centers.

Belo Horizonte Area, Brazil

• Implement the Lean methodology to cost reduction and to waste reduction on processes at low, medium and high complexity levels.
• Ensure the good processes performance that impact on the quality of the final product and to analyze continuous improvement opportunities.
• Design and conduct time studies and work simplification programs. Analyze costs of processes to reduce time and motion, to propose improvements using specific techniques.
• Monitor materials supply process on the production line, check the materials availability, tools availability and equipment availability in order to maintain an efficient continuous production flow.
• Participate in the development of new manufacturing processes with the Process Engineering team, ensuring the elimination of potential losses, to minimize moves and providing tools next to the application site.
• Plan and design plant layouts using AutoCAD.

Pós Graduação, Business Management

Business Management - Finance Emphasis Liquidity / Budget / Accounting / Costs Management / Asset Management / Valuation / Risk Management.

Bachelor'S Degree, Engineering/Industrial Management

Activities and Societies: Atividades Extra Curriculares: Diretório Acadêmico, Empresa Júnior, Estágio em Qualidade e Engenheiros Sem.

Bachelor'S Degree, Industrial Engineering

One and a half year abroad through a scholarship awarded by the Brazilian Government Innovation / Entrepreneurship / Supply Chain.