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Ville De Paris, Île-De-France, France

Hôtel 4* de 430 chambres et suites, 2200m2 espaces de réunion, 1 salle de fitness, 1 bar, 1 restaurant, 1 bar rooftop éphémère et 1 guinguette éphémère TO annuel 80%- Supervision d'environ 30 heartists (Welcomers, Seniors Welcomers, Coordinateurs Hébergement, Guest Service Ambassadeurs et Bagagistes)- Production et analyse quotidienne de rapports sur la coherence du chiffre d'affaire et les performances du Front Office- Garante de l'expérience client, en coordination avec tous les services de l'hôtel> Obj. RPS atteint > LQA 2023: +7 points /n-1> Gagnante du Challenge Sparkle- Présentation du programme de fidélité ALL à l'ensemble des nouveaux collaborateurs de l'hôtel, lors de leur journée d'intégration.

- Supervision d'environ 12 heartists- Contact privilégié du service Housekeeping (suivi des skips, queues, délogements et demandes spécifiques)- Création des réservations à la demande de la Direction- Coordination des arrivées groupes affaires avec le service Events- Rôle d'intermédiaire entre la Centrale de réservations individuelles, les agences, le Cluster et le Front Office- Gestion des compagnies aériennes - Sécurisation du CA (gestion des PM, No-Show, débiteurs)- Participation aux Yield Meetings hebdomadaires- Gestion de projets (modification de catégories de chambres, ajout de raccourcis PMS, mise en place porte vue des essentiels, tableau des delogements)

Paris

Hôtel 5* de 487 chambres et suites, 1 bar, 1 restaurant (240 couverts), 1 excutive lounge, 1700m2 salles de conference, 1 spa et 1 salle de fitness- Formation des équipes de réception - Contrôle du respect des standards et des procédures de l'hôtel- Optimisation des ventes et suivi mensuel des objectifs d'upsell- Suivi des arrivées/départs et attribution des chambres- Suivi quotidien des demandes et relations litigieuses clients, en coordination avec les différents services

Paris

> Top Upseller (décembre 2019)> 2e place sur le podium des ''Likes'' tous services confondus (janvier 2020)> Finaliste au Concours du Meilleur Réceptionniste de l'année 2020, 4ème au classement de l'AICR Paris

Paris Area, France

French leader in quality and customer relations for the hospitality industry and upmarket spas.- Follow-up quality projects: conduct and study mystery calls & visits in hotels and spas- Coordination of training actions with the client and the trainer- Community management (Facebook, Twitter, Instagram, LinkedIn)- Participation in the redesign of Excel Place websiteParticipation in the pilot training "My voice, my personality"

Issy-Les-Moulineaux

French public service bank that counts 10.8 million active customers and 17 000 outlets.- Organisation of the Inspectors competitive exam 2018 : Direct reference for applicants (applications reception, Q&A, notification to selected and not selected applicants)- Communication about job openings and job boards - Logistic : applications sorting, check lists, timelines, call lists, appointment bookings, meeting rooms bookings, supervisors briefings, badges, printings, equipment setting up and tidying up

Guyancourt

Hotel 3* with 61 guestrooms, 2 meeting rooms, a bar lounge, a restaurant and a swimming pool.• Front Desk Receptionist : - Dealing with incoming calls and emails- Registering bookings on Hotsoft software and assigning rooms- Accommodating special requests- Ensuring guests have a smooth check-in / check-out and a pleasant stay- Inviting guests to register to the BW Rewards Card• Waitress at the bar :- Preparing softs, hot beverages, wines and cocktails- Serving drinks at the bar, to the lounge or the outside seating area- Cash handling• Server at the restaurant and for room service : - Table setting, food ordering and serving, invoicing- Special service during team builing, wedding, baptism or other sport events• Housekeeper during week-ends : - Making beds, changing towels, cleaning bathrooms• Best Western Training : Participation to I-CARE Team training

Orlando, Florida Area

I participated to the "Walt Disney World - International Representative Program" at the French Pavillon of EPCOT, theme park with the aim of sharing culture, language and stories with guests.I filled 3 positions during my program : • Sales Hostess at the French Bakery "Les Halles" :- Food ordering, cash handling, ensuring items are well stocked• Hostess at both restaurants belonging to Bocuse Group ("Chefs de France" and "Monsieur Paul") :- Greeting and interacting with guests while sharing the French culture, solving their requests• Team Hostess Leader at the French Brasserie "Chefs de France" : - Bookings management (from 200 to 1500 bookings / day)- Hierarchical and functional management of 10 hostess, training them about daily tasks and the Disney 4 Keys Basics

Issy-Les-Moulineaux

French public service bank that counts 10.8 million active customers and 17 000 outlets.• Human Resource Management : - Organisation of the Inspectors competitive exam 2016 : Direct reference for applicants (applications reception, Q&A, notification to selected and not selected applicants)- Communication about job openings and job boards on Intranet, Internet and social media- Logistic : applications sorting, check lists, timelines, call lists, appointment bookings, meeting rooms bookings, supervisors briefings, badges, printings, equipment setting up and tidying up- Inspectors induction procedure : organisation of team-building activites and training courses• Community management :- Administrator of "Alumni IG LBP" (LinkedIn private group)- Content creator of "Inspection Générale de La Banque Postale" (LinkedIn company page)- Text edition and photo montages (using Piktochart and Photofiltre)• Data management in Numerobis (internal application)• La Banque Postale Training : Participation to Office Software Training - Excel Module 1

Kuala Lumpur, Malaisie

Hotel 5* with 473 guestrooms, 2 ballrooms and 10 meeting rooms, a bar, a lounge and 3 restaurants, a swimming pool, a spa and a fitness center.• Sales team : Site inspections, lunch negotiations, corporate rate contracts, Sales Blitz• Events team : Events bookings and proposals, wedding campaign telemarketing• Marketing & Communication team : Media verification, menus set up, assistance during cooking classes• IHG Trainings : Participation to Solution Selling Training, MICE Conversion Training and Account Management Grid Training

Montigny-Le-Bretonneux

Montigny-Le-Bretonneux

Master In International Hospitality Management, Hospitality

Exchange program : ISTHIA (previously CETIA) - University Toulouse II Jean Jaurès, France Taylor's University Lakeside Campus, Malaysia.

Bachelor Of International Tourism Management And Event Management

Exchange program : ISTHIA (previously CETIA) - University Toulouse II Jean Jaurès, France Taylor's University Lakeside Campus, Malaysia.

Advanced Vocational Training Certificate, Animation Et Gestion Touristiques Locales

Projects : • February to May 2012 : Elaboration of a teaching file for children at the Aquarium of Canet-en-Roussillon - Competitors.

High School, Général