Aline Ienk Menon Email & Phone Number

State Of Paraná, Brazil

Curitiba, Paraná, Brasil

- Meet, negotiate, implement, make tests, follow up every new international supplier that wants to make business with the tour operator to sell their products on our B2B Platform.- Make sure that all suppliers are listed on the company’s hot site and that all operators informed about their conditions- Schedule internal and external trainings about new and old products that the company sells. - Represent the company at major Tourism Events such as World Travel Market (WTM) in São Paulo, Markethub of Americas in Cancun, FITUR (International Tourism Fair) in Madrid.

Curitiba E Região, Brasil

- Negotiation and agreements with tourism suppliers from all over the world.- Blocking of airline, hotel, tour, ticket, and logistics companies.- Contacting national and international suppliers to make and/or confirm reservations of the most diverse services- Clarifying doubts and solving problems between operators and suppliers.

Curitiba E Região, Brasil

- Responsible for selling national and international packages for travel agencies.- Launching sales in an online system for scheduling payments for the financial area.- Conducting events with national and international partners to present destinations and products to travel agencies- Assisting agencies with the payment methods available in the company: card, deposit, and financing. - Making and following up reservations in hotels, flights, services, tickets, and travel insurance, among others.

Curitiba E Região, Brasil

- Organization and execution of Corporate Incentive Trips and Events for Malwee, Keune, BRMalls, and Claro, among others.- Monitoring the Incentive Groups in national and international trips. - Launching of Incentive Campaigns for national companies.- Sales of travel packages to Corporate Award Winners.- Elaborating presentations, planning, and schedules of trips and events to present to clients - Organizing and confirming reservations of tickets, hotels, restaurants, and experiences for selected destinations- Responsible for the reception and logistics of the best cardiologists in the world for the International Congress of Cardiology held in Curitiba in 2018- Responsible for the logistics and follow-up of a group of Dentists for a Congress in Buenos Aires in 2018.- Participation in national and international supplier events for the presentation of products and destinations.

Curitiba E Região, Brasil

- Responsible for attracting, organizing, setting up, and following up events from 10 to 100 people for companies such as CNH, Burberry, Gucci, Pfizer, Tereza Perez, JP Morgan, CCR, and Maria Dolores, among others. - Responsible for the organization, set-up, and follow-up of private events such as weddings, birthdays, and baptisms.- Organization, distribution, and reception of groups of up to 70 guests: hosting of national and international bands and celebrities.- Maintaining and feeding reservation channels such as Booking, Expedia, Omnibees, and PMWeb.- Responsible for coordinating, training, and supervising an events team (ushers, servers, cooks, valets, receptionists)

Curitiba, Paraná, Brasil

- Responsible for guest check-in and check-out, receipts and payments, cash closing, shift change, and general customer service.- Making the distribution of rooms for arrivals and keeping control of the room map. - Maintaining direct communication with housekeeping to inform guests of check-outs and requests for cleaning and other guests’ requests.- Preparing keys and room assignments for large groups to make the check-in process go smoothly. - Responsible for writing welcome letters for the arrivals of the day - Coordinating with restaurant and housekeeping to prepare and place treats for VIP and celebrity guests’ arrivals. - Sales and operation of accommodation packages for honeymooners.

Curitiba, Paraná, Brasil

- Serving tourists and couples with the sale of domestic and international travel packages with a primary focus on honeymoon trips.- Organizing the Honeymoon Quota program for wedding guests.- Responsible for creating a blog on travel topics.- Updating and maintaining the company's social networks: Website, Facebook, Google, and Instagram - Elaborating Mailing pieces and shooting them to the registered clients through MailChimp.- Analyzing the Mailing results (how many people opened, read, did not open, or asked to be removed from the list).- Participation in national and international supplier events to present products and destinations.

Curitiba E Região, Brasil

- Customer service for quoting and selling language and professional courses abroad- Assisting students with the purchase of airline tickets, travel insurance, foreign exchange, and accommodation.- Assistance to the client in the pre-boarding, during the trip, and after-sales service.- New Customer Relationship Management through CRM base.- Leader of a group of 12 teenagers for a Cultural and Language Exchange of 1 month in Oxford, England, with a subsequent trip to France and Italy.- Attracting new customers through students’ fairs and in-store events - Internal Manager for 3 months responsible for: Supervising and assisting the team in whatever is necessary, Administration and accountability of the unit and Management through a system of the need to purchase supplies for the store.

Curitiba, Paraná, Brasil

- Responsible for guest check-in and check-out, receipts and payments, cash closing, shift change, and general customer service.- Making the distribution of apartments for arrivals and maintaining control of the apartment map. - Maintaining direct communication with housekeeping to inform guests of check-outs and requests for cleaning and other guest requests.- Setting up working hours and days off schedules for receptionists, auditors, and messengers. - Managing shift changes between morning/afternoon and evening staff. - Supervising and training new employees.- Coordinating teamwork with other hotel departments regarding group arrivals, events, and VIP guests.

Curitiba E Região, Brasil

- Organization, distribution, and reception of groups of up to 90 guests. Hosting national and international bands and celebrities.- Contracting, organizing, assembling, and monitoring events from 10 to 300 people for companies such as GVT, Natura, Renault, Votorantim, O Boticário, GSK, RPC, and Phillip Morris, among others.- Responsible for coordinating, training, and supervising a team of events (assemblers, servers, cooks, valets, receptionists, etc.)

Curitiba, Paraná, Brasil

- Responsible for check-in and check-out of guests, receipts and payments, cash closing shift change, and general customer service.- Making the distribution of apartments for arrivals and Maintaining control of the room map. - Maintaining direct communication with housekeeping to inform of check-outs, cleaning requests, and other guest requests. - Training new employees.

Corpus Christi, Texas E Região, Estados Unidos

- Responsible for guest check-in and check-out, receipts and payments, cash closing, shift change, and general service.- Responsible for the audit shift of one of the hotel towers- Training new employees and Responsible for the shift.- Cross-training in several hotel departments, such as housekeeping, restaurant, events, maintenance, and PBX. - Management of the award project for the best employees through online guest evaluation.

Santa Cruz De Tenerife

- Supervising, training, and inspecting the daily work of the chambermaids through all areas of the resort (cleaning of rooms, Villas, Pools, common areas, and restaurants)- Conducting daily meetings to organize the scale and distribution of service floors for the chambermaids. - Assisting the housekeepers when requested during the assembly of extra beds, stock of material, and replacing linen in the storerooms, among others. - Verifying if the requests from the reception and the customers have been met, such as requests for amenities in the apartments, change of linen, cleaning, and turndown service.

Curitiba, Paraná, Brasil

- Sale of assembled packages that included tickets in the different categories of the tourist train (economic, tourist, executive, and litorina - transfer, lunch, and hotel accommodation on the coast. - Sale of national and international packages, airline tickets, hotels, and trips on Boats or Ships.- Making the issue of group tickets for the following days. - Informing the management whenever it was necessary to increase the number of cars next to the locomotive.- Assisting the ticket office on days of intense movement of ticket purchases and boarding of many people.

Curitiba, Paraná, Brasil

- Selling tickets in the different categories of the tourist train (economic, tourist, executive, and litorina).- Daily monitoring of train boarding at the platform to ensure that the train leaves on time.- Service to the direct public to answer questions about the train and tours in general.

Master Of International Businessin Hotel And Tourism Management, Hospitality And Tourism

Postgraduate Diploma In International Business, International Business

Postgraduate Diploma In International Hospitality Management, Hospitality

Tourism Bachelor Degree, Tourism