Aline Mathias Email & Phone Number

Juiz De Fora, Mg, Br

Juiz De Fora, Minas Gerais, Brasil

I was invited to join the Adoption project, transitioning from the Customer Success area. In this new role, I work directly on customer engagement with the product, reinforcing the learnings from Onboarding and offering personalized support to ensure product adoption. We are responsible for monitoring customer usability and evolution. This approach has been fundamental in increasing the retention rate and the time customers stay in our base, in collaboration with the team.Additionally… Show more I was invited to join the Adoption project, transitioning from the Customer Success area. In this new role, I work directly on customer engagement with the product, reinforcing the learnings from Onboarding and offering personalized support to ensure product adoption. We are responsible for monitoring customer usability and evolution. This approach has been fundamental in increasing the retention rate and the time customers stay in our base, in collaboration with the team.Additionally, I am responsible for developing and presenting product training webinars and creating FAQs and videos to feed the knowledge base. Show less

Juiz De Fora, Minas Gerais, Brazil

I was part of the expansion of the Customer Success/CD area as a team, being responsible for managing a high-volume portfolio of B2B and B2C clients, focused on mid and low touch. During this period, I achieved a portfolio coverage of over 60%, working with clients in the legal segment throughout Brazil.My main objective was user retention, promoting re-engagement with the product and supporting other areas in direct contact with external customers. I prioritized a humanized and… Show more I was part of the expansion of the Customer Success/CD area as a team, being responsible for managing a high-volume portfolio of B2B and B2C clients, focused on mid and low touch. During this period, I achieved a portfolio coverage of over 60%, working with clients in the legal segment throughout Brazil.My main objective was user retention, promoting re-engagement with the product and supporting other areas in direct contact with external customers. I prioritized a humanized and solution-oriented approach, involving negotiation, presentation of value propositions, and identification of critical points.Additionally, I contributed to upselling and cross-selling, organized training schedules, and mapped opportunities for the sales team, aiming to enhance the company's results. Show less

Juiz De Fora, Minas Gerais, Brasil

Juiz De Fora, Minas Gerais, Brasil

Juiz De Fora E Região, Brasil

During my internship period, I actively worked in the social security litigation sectors, as well as general administrative litigation, monitoring disputes against other federal agencies, such as Universities, DNIT, ANS, ANTT, etc., acquiring in-depth practical knowledge in Social Security and Administrative Law.I participated in the process of implementing a specialized unit for managing mass demands (Mass Litigation Management Office - GEAC), with the aim of concentrating repetitive… Show more During my internship period, I actively worked in the social security litigation sectors, as well as general administrative litigation, monitoring disputes against other federal agencies, such as Universities, DNIT, ANS, ANTT, etc., acquiring in-depth practical knowledge in Social Security and Administrative Law.I participated in the process of implementing a specialized unit for managing mass demands (Mass Litigation Management Office - GEAC), with the aim of concentrating repetitive demands with similar solutions, relieving other sectors of the workload. As an assistant in a team of five people, I was responsible for screening, monitoring, and redistributing case files, as well as drafting procedural documents. Our work was responsible for increasing the productivity of the Federal Sectional Attorney's Office unit in Juiz de Fora, one of the most relevant regional units in the country. Show less

Juiz De Fora E Região, Brasil

Under the guidance of Professor Cláudia Toledo, I was part of a scientific initiation project with the theme "Judicialization of Politics and Politicization of the Judiciary", a universal demand, funded by FAPEMIG.In this project, I developed empirical documentary research, the results of which were presented in the course conclusion work entitled "Existential Minimum and Judicial Activism: Analysis of Comparative Jurisprudence between Brazil, Mexico, and Argentina", approved with… Show more Under the guidance of Professor Cláudia Toledo, I was part of a scientific initiation project with the theme "Judicialization of Politics and Politicization of the Judiciary", a universal demand, funded by FAPEMIG.In this project, I developed empirical documentary research, the results of which were presented in the course conclusion work entitled "Existential Minimum and Judicial Activism: Analysis of Comparative Jurisprudence between Brazil, Mexico, and Argentina", approved with recommendation for publication. Show less

Bacharelado Em Direito, Legal Research And Advanced Professional Studies

Activities and Societies: Iniciação Científica

Pós-Graduação Lato Sensu - Especialização, Direito Imobiliário