Alin Enache Email & Phone Number

Milan, It

Milan, Lombardy, Italy

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

Maidstone, Kent, United Kingdom

I handled a portfolio of Liability claims, attending loss sites to survey and assess damage, and collect and review relevant evidence.I interviewed policyholders, claimants and/or witnesses to secure required claim details.I produced clear and detailed reports for instructing clients, commenting upon claims circumstances, legal and policy liability.I liaised with, and maintain good relations with all stakeholders.I negotiated claims settlement with all relevant parties.I provided risk management advice to policyholders, aiming to minimise the risk of further losses.I managed my own diary efficiently, to ensure all cases are serviced accordingly.

Birmingham, United Kingdom

I demonstrated great investigative and analytical skills through efficient handling of a variety of public and employers liability claims with a value of up to £50,000, from the notification stage through to settlement.I highlighted possibly fraudulent cases and aided with their investigation, alongside the fraud coordinator.I liaised with clients and other internal and external parties; I established, maintained and developed client relations and demonstrated great communication skills.I worked to meet deadlines, as required by industry guidelines.

Coventry, United Kingdom

Part of the Nationwide Building Society Fraud Advising/Investigation team from within Credit Card Services, dealing on a daily basis with relevant software (FFE, TS2, Prophit).I provided an assessment of spending patterns on credit cards and callers to the contact centre, applied and lifted blocks on/from accounts following the assessment.I delivered a first class experience to all customers by building rapport, demonstrating great analytical and decision making skills, sense of awareness and an excellent professional attitude which was reflected by my outstanding Key Performance Indicators scores.I demonstrated great questioning and interviewing skills, knowledge of payment processes and fraud framework and developed these through performing the day-to-day job duties which were based on customer contact and customer experience.

As a duty manager in a 211-bedrrom, busy city centre hotel, usual role responsibilities included overseeing other departments and ensuring daily tasks are carried out efficiently and that guests' needs and issues are dealt with in a friendly and professional manner; managing any complaints and writing reports; helping out other departments when necessary; supervising functions of up to 200 people; issuing stock to bars; showing a general can-do, professional attitude. Also, on various occasions I have been required to manage staff requirements and handle shift rotas.

Bachelor Of Applied Science (Basc), Forensic And Investigative Studies

Forensic Investigations And Criminology

European Baccalaureate, Economics, 9.45% (A-Level Equivalent A*A*A*)