Led the team handling the Travel Technology software used by EXIMTUR. I drove the new implementations and changes to current projects.Key responsibilities: - overseeing projects from requirements analysis to planning, execution and monitoring. - coordinating other Project Managers - market research and contracting industry specific tools - supervising the implementation of these tools along with each department's project manager - monitoring the use of the tools both inside EXIMTUR and at the customer's end - Periodical business analysis presented to top management with suggestions for cost reduction - Actively involved in process improvement over all projects in the companyOther tasks include constant involvement in activities related to all EXIMTUR's websites, process improvement and development of the software used by EXIMTUR, whether in Java, SQL or other programming languages.

Managed a team of 30+ employees in day tot day operations, directly supervising 5 managers, including but not limited to: - managing our travel offices in the area - periodical evaluation of the team members followed by performance and salary reviews. - recruitment, talent management and coaching Key contact point between General Manager, Finance Manager and Travel Agency managers, responsible for day to day operations to accomplish targets and objectives.Area Sales Management mostly consisting of: - market research - product presentations - negotiating and identifying the best contract options for our company and our partners and by doing so delivering cost reduction where possible - managing the existing business client portfolio - after sales activitiesWorking closely with department managers in order to find the best solutions that fit our customers requirementsPeriodical report analysis presented to top management with suggestions for future actionsImproving EXIMTUR's brand in a very competitive market, through interaction with existing and potential business partners.

In this role I coordinated the creation of a brand new website: www.fly.roKey responsibilities: - choosing the technology used to build the website starting with requirements analysis, choosing the best software development technology - coordinating the designing, developing and testing team all the way through the software development life cycle - working closely with both the general consultant and the SEO consultant that helped us on the project - supervising the launch of the website - monitoring the activity of the website and of the support team behind it - analyzing the results vs the objectives set for the website

During this time I coordinated a team of ticketing agents.Key responsibilities: - perform daily activity reports, follow up on results and objectives - recruit and train new team members - solve customer complaints - coordonate a team of 5 ticketing agents

In this role I learned about the main activities that are done in a travel agency.Key responsibilities: - book and sell flight tickets to both general public and corporations - book hotel reservations and rent-a-car - book flight and hotel packages for groups - issue travel insurance for customers