Oversee all sports venues, ensuring guests enjoy their experience while prioritizing their safety. Collaborate seamlessly with multiple departments, including guest services, shore excursions, and technical teams, to ensure smooth event execution.Demonstrate exceptional crowd management skills and in-depth ship knowledge. Train and provide continuous support to new team members, fostering their growth and confidence. Successfully operated across all markets, including the US, Europe, Asia, Australia, and New Zealand, consistently delivering outstanding customer support.

In my role as assistant coach for a youth basketball team, I supported the head coach by collaborating on lesson plans and offering individual feedback to players. Additionally, I devised comprehensive physical development plans tailored to both the entire team and various age groups. To boost club participation, I organized and hosted inclusive exhibition games, aiming to attract new players to the club.

Conduct personalized one-on-one training sessions and engaging group seminars covering diverse topics. Actively promote and sell both SPA services and my expertise. Maintain and ensure the upkeep of gym facilities. Additionally, support team members during embarkation activities and facilitate touch points such as presentations and product sampling.