Over the past 5 months, I have fully dedicated myself to my new position as a Technical Consultant at For Dealer, embracing all tasks and challenges with enthusiasm and professionalism. My significant involvement has led me to:• Quickly learn software programs and management practices.• Apply knowledge beyond simple warranty types; authorizing payments for any warranty type.• Analyze 90% of all warranties offered by the company.• Create purchase orders for spare parts.• Send triangulation modules.• Make requests to workshops and clients when documentation is incomplete.• Respond to communications and always seek the fastest resolution to any practice, ensuring the company is seen in the best light.• Provide consultancy to the Operational Center team.• Learn to manage new warranties, including the introduction of received documents into the system, handling both the documentation input and its analysis and authorization.

As a Computer Operator from February 2023 to November 2023 in Timișoara, Romania, my role involves providing comprehensive support to Italian clients. This includes guiding them through the process of initiating a car breakdown case, detailing the subsequent steps, and addressing any issues they encounter. My responsibilities encompass:• Locating automotive services within the client's vicinity.• Generating tickets for the Technical Department.• Clarifying the repair documentation and payment procedures.• Offering roadside assistance during vehicle breakdowns.• Updating client information and managing warranty extensions (retention).I aim to serve as a valuable resource, continually expanding my knowledge base to deliver the highest level of professional support and resolve client issues promptly.

From April 2017 to September 2022, I served as a Back Office Operator & Customer Service at TIM in Timișoara, Romania. My role was pivotal in assisting Italian customers, efficiently managing both the fixed line - Backoffice (telephony, internet, TV, and other services, contract termination, and invoice reimbursements) and the mobile - Frontoffice (offers, subscriptions, services, phones, and gadgets). I dedicated myself to providing high-quality support in telecommunications, focusing on:• Customer support and care: contract termination and document review.• Calculating and creating credit notes for subscriptions that should not be paid by customers, upon their request.• Ticket creation for non-functional fixed telephone or Internet lines.• Written communication with clients when they could not be contacted.• Calculating compensation for days when telephone services could not be used.• Adding or removing mobile services based on customer requirements.• Communicating subscription information or updating customer data.• Activating the SOS recharge of the prepaid card.• Working in CRM, Digital DBSS, PACI, TED, PLT, and Microsoft Office.My mission was to become a valuable resource, gaining knowledge and sharing it with customers, providing them with professional assistance, and solving their problems as swiftly as possible.

As a Sales Consultant at Generali Romania from July 2016 to May 2017, I played a key role in advising clients on a comprehensive range of insurance products, including life and non-life insurance. My responsibilities encompassed:• Providing expert advice to clients, helping them select the insurance products that best suited their needs.• Excelling in problem-solving, negotiation, and sales, ensuring a high level of customer satisfaction.• Utilizing my skills in data entry and customer support to maintain accurate client records and respond to inquiries.• Leveraging my knowledge of customer experience, active listening, and communication skills to build strong relationships with clients.• Implementing technical support tools such as CRM, and Microsoft Office to streamline processes and enhance service delivery.I was committed to being a resourceful consultant, continuously acquiring knowledge and sharing it with clients to offer the most professional assistance and swiftly resolve their issues.

During my tenure from October 2015 to July 2016 as a Text and Image Processing Operator at the Adult Professional Training Center R&B Consulting in Timișoara, Romania, I was responsible for a wide range of tasks, including:• Processing images, texts, and drawings, as well as data entry.• Employing problem-solving, negotiation, and customer support skills to enhance customer experience.• Efficiently handling customer inquiries using active listening and communication skills.• Providing technical support and utilizing advanced tools such as Photoshop, WordPress, and Microsoft Office.• Contributing to social media marketing efforts, improving the company's online presence.I committed myself to being a valuable resource for the team, continually acquiring knowledge and sharing it with colleagues and customers, offering professional assistance, and resolving issues as swiftly as possible.

From August 2015 to November 2015, I worked as a D2D Sales Agent for Telekom Romania Mobile in Timișoara, Romania. My primary role was to promote and sell the company's telecommunications services directly to customers at their homes. This position required an effective combination of communication skills, active listening, and negotiation, allowing me to provide customized solutions that met the specific needs of each customer. My responsibilities included:• Developing and maintaining positive relationships with customers through professional and personalized approaches.• Identifying customer needs and offering suitable solutions from Telekom's product and service portfolio.• Efficiently resolving any conflicts or objections, ensuring customers always had a positive experience.• Collaborating closely with the team to achieve and exceed set sales targets.Through my leadership skills and teamwork, I contributed to increasing sales and improving customer experience, demonstrating my commitment to service excellence.