Alin Cosma Email & Phone Number

Michigan, United States

• Manage ticketing system:- Create, update and close tickets.- Perform first response, initial triage and troubleshooting of all incidents.- Meet required Service Level Agreements per the Service Management Statement of.
• Firm-wide support and maintenance of all end user hardware (laptops and desktop pcs) and software: - Provide end user training, troubleshoot in person, over the phone or via remote PC connection with users on issues.
• Assist infrastructure team with network equipment maintenance and troubleshooting.
• Firm-wide support and maintenance of computer peripherals (monitors, docking stations, scanners, printers, headsets, etc).
• Provide support for office-specific, firm-wide or remote applications: - Supports, triage and escalation for all software systems. - Serves as firm experts in certain types of technology or systems (software and.
• IT asset management: - Manage deployment and recovery of IT equipment. - Track and maintain IT assets in asset management system, including asset assignment, location and disposal. - Receiving, validating and updating.

Northville, Michigan, United States

• Work with clients on network management, laptop/desktop support, and audio-video projects.
• Install, upgrade, and manage network gear including EdgeRouters, Unifi switches and WiFi access points.
• Configure networks for remote work using VPNs and remote access technologies.
• Diagnose and correct common Windows 10/11 issues.
• Replace faulty components of desktops, laptops, and servers including screens, I/O, and other chips/devices.
• Install and upgrade large scale AV systems including home theaters, amplifiers, and smart TVs/streaming devices.

United States

• Assist customers in recovery from fraudulent activity and attacks against them.
• Educate customers on best practices to secure their online accounts and the use of multi-factor authentication.
• Assist Comcast teams in addressing security, policy, service, fraud, and compliance issues.
• Participate in on-call rotation to assist with emergency DDoS provisioning and escalations.

• Field installed and serviced residential and commercial customers.
• Led team projects in the field.

Virtual

• Resolve or escalate customer trouble tickets for CDV, Internet, and Video issues.
• Participate in projects to improve efficiency and customer service.

Westland MI USA

Responsible for preparing and submitting documentation with US customs for export.

Certificate Of Achievement Ccna, Network And System Administration/Administrator, 4.0

Bs, Advanced Networking

Associate Of Science (A.S.), Computer Programming