Ali Obeidat Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

Jordan

𝐏𝐞𝐨𝐩𝐥𝐞 𝐦𝐚𝐧𝐚𝐠𝐞𝐫 | 𝐋𝐞𝐚𝐝𝐞𝐫 𝐨𝐟 𝐋𝐞𝐚𝐝𝐞𝐫𝐬 𝐫𝐨𝐥𝐞Responsible for customer service team of 120+ associates, ensuring operational excellence, team support, and delivery of a world-class customer experience while overseeing performance, engaging with leadership, and coordinating with key stakeholders.

Amman, Jordan

Amman Governorate, Jordan

Amman Governorate, Jordan

(Logistics Accounts)Main Tasks and Responsibilities: • Assign tasks and targets to Team Leaders, follow up on targets and review performance against targets. • Introduce new selling concepts by enhancing the portfolio of call center activities in order to maximize revenue. • Participate with Manager, CRM in the review and implementation of policies and procedures. • Ensure updating team on various ongoing promotions, Call Center activities etc… • Monitor calls and system workflows to ensure achieving defined SLAs and minimization of errors. • Educate team on new products and services, sales techniques by disseminating information as per the required time lines. • Monitor and conduct monthly performance reviews meetings with the Team. • Review workflows, processes, policies and identify areas for improvement and set and follow up on action plans. • Prepare periodic reports on various outbound/ Inbound operations to submit to Manager, CRM for further action. • Working closely with the IT for any up outages, issues, implementation and enhancement of the system, software and tools used.

Amman Governorate, Jordan

Job Description: The Customer Service Team Leader will be the on-floor supervisor for a group of agents, providing them with the necessary support and making sure that the work flow is going as planned.Main Tasks and Responsibilities (in different accounts): • Manage telemarketing call center staff or customer care agents consisting of 30-60 members. • Follow up and monitor adherence and commitment based on the company's rules and regulations. • Generating performance and productivity reports and communicate the results with the CSRs with the feedback. • Follow up the quality results and attending the quality coaching sessions. • Organize and presenting the daily briefing. • Providing the CSRs with the knowledge support. • Generating the periodic reports for CSRs, team, systems, and work flow. • Managing the telemarketing campaigns and allocating resources to meet the targets and deadlines. • Monitoring and Analyzing Real Time and Historical performance of the team. • Knowledge of organization’s expectations, internal standards, service level agreements. • Follow up on the team requirements and motivate the team members to insure their satisfaction as internal customers. • Organize periodic team meetings, and one-to-one sessions to insure two-side communication, and provide the team with the feedback and improvement plans. • Receive escalated calls from the customers and make calls to follow up on the customers’ issues.

Amman Governorate, Jordan

Main Tasks and Responsibilities: • Initiates contacts with clients within assigned vertical or region. • Prepares and delivers sales presentations to clients within his/her portfolio. • Acts as primary point-of-contact for Client within assigned region or vertical. • Proactively finds new ways to build the client’s business and grow accounts. • Manages a portfolio of accounts, usually a in a specific region or vertical. • Maintains detailed knowledge of the company's solutions. Achieves assigned sales target. • Masters and maintains vast knowledge of client's business, competition, and latest industry news and trends.

Amman Governorate, Jordan

Main Tasks and Responsibilities: • Supervise a team of web designers, web programmers, graphic designers, and content writers as one team to meet the client’s needs and requirements. • Contact the clients and attend periodic meetings to present the work flow. • Generate periodic reports about the milestones in several projects and provide them to the management. • Setup the project plan and manage the available resources. • Setup the main structure and the architecture of the websites requested by the clients based on both marketing and IT perspectives. • Attend and coordinate the clients meeting with different parties in the company to collect, present, and modify the work flow.

Amman Governorate, Jordan

Main Tasks and Responsibilities: • Seek and provide information to help the company determine their position in the marketplace. • Gather data on competitors and analyze their prices, sales, and method of marketing and distribution. • Measure and assess customer and employee satisfaction. • Measure the effectiveness of marketing, advertising, and communications programs and strategies.