- Sunday Solitaire Product Specialist

- Working with developers for a product that ensures data for marketing & functionality to games.

- Creating ad hoc reports and making analysis to contribute on decision making of departments - Creating financial reports for finance team

- Being the Voice of Customer- Identifying and analyze pain points, design root causes and design preventive activities- Continuously reduce pain areas for the customers, through working closely with Category and Product teams to ensure delivery of the brand promise- Analyzing customer-related complaints, define pain points and take actions with a collaborative approach Interpret and synthesize customer feedback from various sources (customer surveys, operational data and contact center data)- Regular measurement of customer experience KPI's and making necessary arrangements by detecting improvement area- Actively contributing to strategies of different departments

-Process planning&management-Process development-UI&UX research-Data analysis&reports over Tableau and Google Big Data-Customer insights via qualitative&quantitative researches

Worked in the project of new "Akbank Mobile" app;- Teamwork- Agile working style- Being creative- Innovation