Aliona Yakushchenko Email & Phone Number

Varna, Bulgaria

• Supporting the Fraud Manager and Assistant Fraud Manager in leading the Anti-Fraud team to deliver a fast and efficient Fraud function.• Continuously monitoring team performance in order to achieve and surpass KPI’s and SLA’s; offering constructive encouragement and advice to guarantee team targets.• Assisting with developing the Anti-Fraud team through coaching, mentoring and continuous feedback. Acting as a mentor and role model.• Assisting with recruitment, orientation and training activities as required.• Ensuring that all line reports are professional, comply with Company’s policies and procedures and maintain Company’s standards and reputation.• Working closely with HR department to effectively deal with staff issues as required.• Leading the shift within the Anti-Fraud department.• Acting as the first point of escalation and providing continuous support, guidance and direction to Fraud Analysts. • Assisting with the development of processes and procedures.• Tracking daily work activity and producing reports as required.• Acting as an escalation point for issue related to potential Online fraud. • Working in partnership with other key stakeholders in the business to ensure compliance with legal and regulatory requirements, adherence to Company procedures and exceptional customer care.• Dealing with difficult customer issues, following up on customer interactions and carrying out remedial action as required.• Ensuring that all customer incidents are managed in a timely and appropriate manner and that accurate records of all incoming queries are kept. • Performing other tasks as required.

Varna, Bulgaria

• Identifying new methods of fraud and highlighting key issues for the minimizing risks.• Demonstrating a high level of attention to detail in accounting and updating the information of game accounts.• Help and coordinate analysts from two offices in different location (more than 15 employees).• Perform daily regular checks:- Preventing High risk transactions that could lead to chargebacks.- Ensure user documents are authentic by checking security features and detecting the photoshop usage.- Reveal risky clients by assigning behavioral risk scores.- Constant overview of possible cash back abuse of E-wallets.• Checking failed KYC reports regarding non genuine ID's provided by the Anti-Fraud agents, confirming the triggers and referring to the relevant department.• Closely work with AML, Product, and Payments Team to proactively reach better results.• Create weekly “Daily to do list” with tasks for the analysts (depends on their strengths and knowledge).• Responsible to train new starters due to company`s standards and policy (create plan, support and coordinate while training period and after).• Deal with extra task from the leadership (emails, procedures, different cases). • Create and update procedures for more effective work.

Varna, Bulgaria

• Checking emails and identifying potential risks for the company in compliance with internal guidelines and policies.• Identifying new methods of fraud and highlighting key issues for minimizing risks.• Demonstrating a high level of attention to detail in accounting and updating the information of game accounts.• Prevention of financial losses as a result of fraudulent activities.• Facilitating team efforts by maintaining KPIs and SLAs at the proper level.• Monitoring Live Deposits and Bank cards in real time.• Overviewing Large New Customer.• Deposits in order to prevent fraudulent activity, AML Periodic CDD review on existing clients in High risk counties.• Preventing High risk transactions that could lead to chargebacks.• Preparing failed KYC reports regarding non genuine ID's Conducting PEPs (Politically Exposed Persons) screening and adverse media checks.• Ensure user documents are authentic by checking security features and detecting photoshop usage.• Reveal risky clients by assigning behavioral risk scores.• Constant overview of possible cash-back abuse of E-wallets.• Closely work with AML, Product, and Payments Team to proactively reach better results.

Bansko, Bulgaria

• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately• Answering screening and forwarding incoming phone calls• Receiving and sorting daily mail• Arrange travel and accommodations, and prepare voucher• Communication between different department • Checking the work of housekeeping department

Bulgaria, Sunny Beach

Receive, sort and distribute incoming mail. Scan and copy documents. Update and maintain internal staff contact lists. Communication with all companies related to Animation World Company. Organization of transfers. Check and pay bills for: staff apartment, advertising materials, technical services and etc. Control the process of distribution of promotional material. Co-ordinate and organize appointments and meetings. Accept reservation through online platform Get Your Guide, communicate with customers, informed about detailed information according to the event. Production different type of discount cards for all staff and partners, explain about rules and politics of the company.

Varna, Bulgaria

Greet clients and direct them to the correct staff member. Answer phones and transfer to the appropriate staff member. Receive, sort and distribute incoming mail. Scan and copy documents. Update and maintain internal staff contact lists. Update information about hotels and excursions on the web-site, and reservation system. Acceptreservations and send to partners.

Bulgaria, Sunny Beach

Supervise administrative staff and divide responsibilities to ensure performance. Manage correspondance. Goods receipt involves checking the quantity, condition, and documentation of the items. Help customer to solve any issues cinnected with food quality and service.

Bulgaria, Sunny Beach

Deliver food and drink orders. Check dishes and kitchenware for cleanliness and presentation and report any problems. Organize the table and keep up a neat and clean dining area. Provide checks and gather bill payments.