Aliona Yakushchenko Email & Phone Number

Varna, Bulgaria

• Supporting the Fraud Manager and Assistant Fraud Manager in leading the Anti-Fraud team to deliver a fast and efficient Fraud function.
• Continuously monitoring team performance in order to achieve and surpass KPI’s and SLA’s; offering constructive encouragement and advice to guarantee team targets.
• Assisting with developing the Anti-Fraud team through coaching, mentoring and continuous feedback. Acting as a mentor and role model.
• Assisting with recruitment, orientation and training activities as required.
• Ensuring that all line reports are professional, comply with Company’s policies and procedures and maintain Company’s standards and reputation.
• Working closely with HR department to effectively deal with staff issues as required.

Varna, Bulgaria

• Identifying new methods of fraud and highlighting key issues for the minimizing risks.
• Demonstrating a high level of attention to detail in accounting and updating the information of game accounts.
• Help and coordinate analysts from two offices in different location (more than 15 employees).
• Perform daily regular checks:- Preventing High risk transactions that could lead to chargebacks.- Ensure user documents are authentic by checking security features and detecting the photoshop usage.- Reveal risky.
• Checking failed KYC reports regarding non genuine ID's provided by the Anti-Fraud agents, confirming the triggers and referring to the relevant department.
• Closely work with AML, Product, and Payments Team to proactively reach better results.

Varna, Bulgaria

• Checking emails and identifying potential risks for the company in compliance with internal guidelines and policies.
• Identifying new methods of fraud and highlighting key issues for minimizing risks.
• Demonstrating a high level of attention to detail in accounting and updating the information of game accounts.
• Prevention of financial losses as a result of fraudulent activities.
• Facilitating team efforts by maintaining KPIs and SLAs at the proper level.
• Monitoring Live Deposits and Bank cards in real time.

Bansko, Bulgaria

• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
• Answering screening and forwarding incoming phone calls
• Receiving and sorting daily mail
• Arrange travel and accommodations, and prepare voucher
• Communication between different department
• Checking the work of housekeeping department

Bulgaria, Sunny Beach

Receive, sort and distribute incoming mail. Scan and copy documents. Update and maintain internal staff contact lists. Communication with all companies related to Animation World Company. Organization of transfers. Check and pay bills for: staff apartment, advertising materials, technical services and etc. Control the process of distribution of promotional.

Varna, Bulgaria

Greet clients and direct them to the correct staff member. Answer phones and transfer to the appropriate staff member. Receive, sort and distribute incoming mail. Scan and copy documents. Update and maintain internal staff contact lists. Update information about hotels and excursions on the web-site, and reservation system. Acceptreservations and send to.

Bulgaria, Sunny Beach

Supervise administrative staff and divide responsibilities to ensure performance. Manage correspondance. Goods receipt involves checking the quantity, condition, and documentation of the items. Help customer to solve any issues cinnected with food quality and service.

Bulgaria, Sunny Beach

Deliver food and drink orders. Check dishes and kitchenware for cleanliness and presentation and report any problems. Organize the table and keep up a neat and clean dining area. Provide checks and gather bill payments.