Ali Patel
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Ali Patel Email & Phone Number

Tier 2 Technical support representative at Rogers Communications
Location: Barking, England, United Kingdom 4 work roles 2 schools
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Current company
Rogers Communications
Role
Tier 2 Technical support representative
Location
Barking, England, United Kingdom
Company size
22143 employees

Who is Ali Patel? Overview

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Quick answer

Ali Patel is listed as Tier 2 Technical support representative at Rogers Communications, a company with 22143 employees, based in Barking, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Ali Patel.

Ali Patel previously worked as Tier 2 tecnical support advisor at Rogers Communications and Technical Support Consultant at Rogers Communications. Ali Patel holds Post Graduate Diploma, Business, 3.4 Gpa from St. Clair College.

Company email context

Email format at Rogers Communications

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Rogers Communications

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Profile bio

About Ali Patel

Skilled in Marketing Strategy, Customer Relationship Management (CRM), Management, Business Strategy, and Business Analysis. Strong information technology professional with a Bachelor's degree focused in Accounting and Business/Management from Mumbai University Mumbai.

Current workplace

Ali Patel's current company

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Rogers Communications
Rogers Communications
Tier 2 Technical support representative
toronto, ontario, canada
Website
rogers.com
Employees
22143
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4 roles

Ali Patel work experience

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Tier 2 Tecnical Support Advisor

Current
Rogers Communications

Toronto, Ontario, Canada

Providing support for tier 1. Taking escalations from upset customers. Providing in depth solutions for complex technical issues while being extremely professional. Creating tickets and escalating them when needed. Work with OOP TTM and NOC to facilitate resolutions for customer's issues

Jul 2023 - Present

Technical Support Consultant

Rogers Communications

Toronto, Ontario, Canada

  • Connect with customers over the phone to troubleshoot their technical issues through careful and logical processes.
  • Maximize call efficiency, achieve high first-call resolution rates, and exceed customer expectations by skilfully managing inbound and outbound calls.
  • Educate customers on their existing products and suggest value- added services
  • Solve customer problems and take accountability for technical issues by actively listening and asking the right questions
  • Receive ongoing training and certifications for new Rogersproducts and services
Jun 2022 - May 2024

Mac+ Tier 1 Technical Support Advisor

Kelly

Mississauga, Ontario, Canada

  • Customer Services Oriented and able toprofessionally and effectively communicate to adiverse customer base.
  • Provided technical support for Apple MAC & IOS products
  • Utilized P.A.I.R troubleshooting method Probingquestions, Analyze the information, Isolate root cause, Resolve the customers issue
  • Accurately logged all customer interactions in the apple contact management system
  • Read and applied daily product notes and apple bulletins
  • Educated customers on support options
Aug 2021 - Apr 2022

Tier 1 Ios Technical Support Advisor - Apple

Kelly

Ontario, Canada

  • Provided technical support for Apple IOS/iPadOS/Watch OS/ AirPods/Pro products
  • Utilized P.A.I.R troubleshooting method Probingquestions, Analyze the information, Isolate root cause,Resolve the customers issue
  • Accurately logged all customer interactions in theapple contact management system
  • Read and applied daily product notes and applebulletins
  • Educated customers on support options
Mar 2021 - Aug 2021
Team & coworkers

Colleagues at Rogers Communications

Other employees you can reach at rogers.com. View company contacts for 22143 employees →

DF Danice Ferrari Danice Ferrari Colleague at Rogers Communications Canada, Canada View → RM Rick Murray Rick Murray Colleague at Rogers Communications Toronto, Ontario, Canada, Canada View → MK Melissa Kay Melissa Kay Colleague at Rogers Communications Whitby, Ontario, Canada, Canada View → CL Chantal Leonard Chantal Leonard Colleague at Rogers Communications Greater Ottawa Metropolitan Area, Canada View → TM Tyler Macdonald Tyler Macdonald Colleague at Rogers Communications East Gwillimbury, Ontario, Canada, Canada View → IP Ioanna Papavasiliou Ioanna Papavasiliou Colleague at Rogers Communications Montreal, Quebec, Canada, Canada View → AA Amee Aka Amee Aka Colleague at Rogers Communications Toronto, Ontario, Canada, Canada View → WL Wing Li Wing Li Colleague at Rogers Communications Mississauga, Ontario, Canada, Canada View → ZM Zarina Mashanlo, Mba, Pmp® Zarina Mashanlo, Mba, Pmp® Colleague at Rogers Communications Toronto, Ontario, Canada, Canada View → EB Eric Bourassa Eric Bourassa Colleague at Rogers Communications Montreal, Quebec, Canada, Canada View →
2 education records

Ali Patel education

FAQ

Frequently asked questions about Ali Patel

Quick answers generated from the profile data available on this page.

What company does Ali Patel work for?

Ali Patel works for Rogers Communications.

What is Ali Patel's role at Rogers Communications?

Ali Patel is listed as Tier 2 Technical support representative at Rogers Communications.

Where is Ali Patel based?

Ali Patel is based in Barking, England, United Kingdom while working with Rogers Communications.

What companies has Ali Patel worked for?

Ali Patel has worked for Rogers Communications and Kelly.

Who are Ali Patel's colleagues at Rogers Communications?

Ali Patel's colleagues at Rogers Communications include Danice Ferrari, Rick Murray, Melissa Kay, Chantal Leonard, and Tyler Macdonald.

How can I contact Ali Patel?

You can use AeroLeads to view verified contact signals for Ali Patel at Rogers Communications, including work email, phone, and LinkedIn data when available.

What schools did Ali Patel attend?

Ali Patel holds Post Graduate Diploma, Business, 3.4 Gpa from St. Clair College.

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