• First Patient Navigator within health care network selected to manage Primary Care Provider scheduling; successfully connected over 120 patients to SMH Primary Care Providers.• Tested and aided in the creation of custom templates for integrated electronic medical record (EMR) and patient scheduling software; developed Microsoft Excel database used to track appointment attendance for the entirety of Urgent Care Centers in network.• Managed records of patient engagement, outcomes, and service updates. Received praise from patients and colleagues involved in the scheduling process.• Trial-tested a newly developed referral platform for community support services. Grew number of Health Insurance Assistor’s patient referrals by an unprecedented multiple.

• Supported client during a career transition period and helped them maintain meaningful employment lasting for the duration of my tenure. • Conducted person-centered assessments, assisted with career planning with regard to clients’ needs, and provided on-site job coaching.• Developed relationships with employers to determine workplace success strategies and maintained confidential daily service reports. Client received overwhelmingly positive assessments from their workplace management staff and was periodically selected for special assignments.

• Coached young adults with developmental disabilities on independent living skills. Fostered growth in personal care, community navigation, and financial management. • Collaborated with ‘Circle of Support’ teams to develop and implement client service plans. Managed delivery of service determined by colleagues and clients to achieve valued outcomes.• Provided assistance in obtaining volunteer work opportunities and strengthened client’s vocational skills through worksite training.

• Interpreted and documented lectures enabling my client to better prepare for course exams. Client regularly scored within top percentile. • Reviewed notes with professors to clarify key material; consulted with client and family to determine efficacy of noted materials.• Transcribed client’s responses to assignments allowing for timely completion.

• Supervised a child with developmental disabilities to relieve primary caregivers.• Developed activity plans fulfilling educational and behavioral needs.• Reviewed progress and/or concerns with primary caregivers to reassess family needs on a weekly basis.

• Educated and assisted adults with developmental disabilities in attainment and maintenance of independent living skills.• Drafted comprehensive daily service reports.• Participated in staff meetings to evaluate goals and review progress.

• Facilitated data collection for retail locations throughout the Northeastern United States.• Utilized WIS procedures in the concise and accurate documentation of inventory; consistently met every deadline.• Selected by management to administer special inventory audits in recognition of maintaining a high accuracy rate.