Ali Razzak Email & Phone Number

Shah Alam, My

Malaysia

Adelaide, South Australia, Australia

Kuala Lumpur, Malaysia

• Manage organizations Licenses purchased with Microsoft• Assist clients with download issues for Microsoft product such as Office, Windows, SQL, Outlook and also manage licensing information• Assign daily email to the team to meet specific SLAs• Installing and configuring computer systems • Diagnosing and solving hardware/software faults • Logging customer/employee queries • Analysing call logs to spot trends and underlying issues• Advise clients objectively on where IT might make a difference to the business• Making sure there is a smooth change over from the old system to the new one • Keeping management and clients updated on progress

Selangor, Malaysia

Pakistan

Responsible for the supervision of a staff of fifteen people within the customer service and salesdepartment• Responsible for the recruitment and training of customer service representatives• Managed the needs/requirements of high revenue commercial accounts through extensive follow-upprocedures• Successful account retention record• Performed market research surveys amongst client base to seek feedback on sales techniques,follow-up methods and quality of after-sales service• Improving customer service based on client feedback through the development of new policies andprocedures. Successfully handled all public relations issues• Extensively worked in the international market (USA & Canada)• Use to Generate Sales

Pakistan

Responsible for running a team of 10 members in which I helped maintain and organize structureand staffing to effectively accomplish goals set by management• Maintaining excellent customer service and rapport• Responsible for making and answering calls in an incoming queue and assisting customers withquestions• Leading and managing groups to complete project goals, this included maintaining timelines, creatingreports and evaluating results• Use to generate Sales

Pakistan

Served the US floor as a Telemarketer• Responsibility for producing Tele Sales• Verifying sales and assisting Junior Colleagues• Gained valuable experience working in a busy outbound call center and used creative marketingskills and strong organizational abilities to schedule customer appointments. I worked in differentcampaigns for this company

Bachelor Of Business Administration - Bba, International Business

International Business, Marketing