•Seasoned consultant offering operations and business strategy expertise gained from leadership roles at Snapp Group.•Specialized in supply chain optimization, last-mile logistics, vendor coordination, and call center transformation.•Drive data-driven decision-making and process reengineering to enhance operational efficiency.•Develop strategies for market expansion and guide clients through goal setting and OKR implementation.•Foster innovation, operational excellence, and customer-centric practices through agile frameworks.•Coach teams towards peak performance, utilizing strategic thinking and sustainable growth approaches.

"MAAN is a health platform focused on diabetes management. As Project Owner, I positioned MAAN for market readiness by developing foundational processes and gathering stakeholder insights to support engagement and growth."Major Responsibilities • Strategic Development: Developed a knowledge management system to align medical team needs and stakeholder expectations.• Operational Management: Built foundational processes for patient and medical support, including onboarding and service delivery.• Communication and Branding: Designed a communication strategy and published MAAN’s brand identity, gathering feedback through patient and industry focus groups.• Financial Planning: Created a budgeting plan prioritizing staffing and technology development for growth.• Legal Compliance and Partnerships: Secured legal compliances and initiated healthcare provider partnerships for regulatory readiness.• Team Building: Created the initial organizational chart, headcount plan, and cost estimates for hiring to support project execution.

"Streamlined logistics, vendor relations, and customer service to improve efficiency and delivery. Increased first-call resolution rates by 10%, shortened vendor onboarding by 4 days, and introduced performance incentives, leading to a 4% increase in order fulfillment and stronger customer and vendor retention."Major Responsibilities & Key Challenges• Logistics Management: Oversaw logistics operations, handling staff shortages, limited products, and high last-mile delivery costs.• Vendor Management: Oversaw vendor relations, navigating bureaucratic hurdles and limited software support.• Customer Care: Restructured customer service to improve accuracy, reduce wait times, and handle returns, stock-outs, and escalations.• Interdepartmental Coordination: Coordinated marketing, finance, and customer relations to reduce delays.Major Achievements• Logistics and Vendor Coordination: Established a vendor performance dashboard, cutting picking time by 20% to 4 minutes, increasing order fulfillment by 4%.• Customer Care and Service Efficiency: Streamlined call center processes, cutting wait times by 15% and complaint resolution time by over 70%.• Vendor Incubation and Onboarding: Implemented a structured SOP, shortening onboarding from 7 days to 3 days, a 25% reduction, and increasing sales by 40% with targeted promotional budgets.• Cross-Departmental Coordination: Implemented Operating Level Agreements (OLAs), cutting campaign alignment time from 4 days to 2 days

Major Responsibilities & Key Challenges• Operational Strategy: Developed regional, data-driven processes aligned with growth KPIs.• Supply Chain Management: Sustained ride-hailing fleet availability, ensuring a 90%+ market share despite regulatory challenges.• Team Leadership: Recruited and developed a team of 70+ employees, establishing a mentorship program to build strong technical capabilities.• Cross-Venture Support: Standardized operational processes across Snapp! Food, Snapp! Express, Snapp! Box, Snapp! Doctor, Snapp! MarketPro, Snapp! Trip, Snapp! Ticket, Snapp! Market, and Snapp! Carfix, improving process efficiency and customer experience.Major Achievements• Operational Expansion: Achieved 90% services coverage across provinces and a 5x increase in project speed.• Promoter Innovation: Introduced “Promocast” podcast series for ride-hailing promoter education, alongside “Promoclub” loyalty program, resulting in a 20% increase in driver acquisition rates within a two-month pilot.• Snapp! Food Vendor Coverage: Reached 95% vendor coverage, with over 2,500 vendors, expanding service reach to more than 90% of the population across supervised areas.• Snapp (Ride-Hailing) Achievements: Expanded ride-hailing coverage to 90%+ of the population in supervised areas, while Maintaining a 90%+ market share in a competitive market through sustained driver acquisition. Leveraged strategic tools for real-time performance monitoring, aiding in scalability.• Data-Driven Decisions: Google Script applications and real-time dashboards, increasing data transaction speed and accuracy by up to 5 times, and reducing fraud.• Fleet Optimization: Transitioned Snapp! Food fleet to an on-demand model, boosting availability by 50%, reducing costs, and enhancing on-time delivery rates.• Customer Satisfaction & Reliability: Achieved a 95% on-time delivery rate, boosting customer loyalty and reliability.

In charge of the company in Isfahan, Chaharmahal va Bakhtiari and Yazd province regarding Operations, Sales, Expansion, Business Development, HR, and Legal.• Responsible for the management of city managers to ensure each city is compliant with all company activities and meets the organization KPI’s and SLA’s.•Leading the city ops function and ensuring proper development of the Cab and Box (Bike, Van, Truck and Carbox) team.• Responsible for ensuring the management of deliveries from suppliers and the dispatch of goods is both timely and efficient and complies with service level agreements (Snapp Box)• Management of both permanent and contract staff is also part of the role. Also involved in any recruitment and, when required, disciplinary action.• Preparing monthly reports in line with company requirements detailing how the teams have performed against company targets.• Participate in budget management and budget implementation processes for the courier services business.• Planning for Expansion and launching the services in new cities and areas• Responsible for other ventures expansion and operations in the area• Hiring and onboarding of new managers in the area for departments underneath

In charge of the company in Isfahan province regarding Operations, Sales, Expansion, Business Development, HR, and Legal.Responsibilities of this Position: • Set milestones to monitor progress in line with city targets based on robust analysis of business and market data to ensure data-based planning and decisions. • Responsible for both Top-line and bottom line of the P&L for the city. • Supply management - Ensure long-term and profitable relationships with driver partners and supply retention through effective reward and recognition programs. • Manage deployment and quality of drivers in the city. • Help scale the city through developing and sharing best practices. • Continue to grow revenues and customer/driver base in the city. • Competitive Understanding - Keep a close watch on the competitive landscape of the city. Seize opportunities to adapt pricing, talent and business model. • Building an A-Team - Responsible for hiring and managing a team that will consistently achieve/exceed growth targets. • Forecasting - Manage and own metrics that objectively monitor the supply side of the business.• Balance supply growth with the demand to ensure optimization. • Cross-functional approach - Directly coordinate with all support functions including product, marketing, and analytics.• Managing sales team to reach defined targets and responsible for city business developments activities

Responsible for company’s business expansion and scale-up in the areaResponsible to create sales teams in order to deliver organization KPI’s and OKR’s.Analyzing and planning new strategies to overcome issues and increase performanceCoordinating Operational relations with Other Area Managers

Responsible for company’s business expansion and scale-up in the areaResponsible to create sales teams in order to deliver organization KPI’s and OKR’s.Analyzing and planning new strategies to overcome issues and increase performance

Iran● Responsible for company’s growth and expansion teams in the area● Management of sales and expansion teams in order to achieve company’s targets● Achieving over target results in all increasing targets of business● Planning and reviewing acquisition and operation strategies to remove possible flaws and create sustainable growthSnappbox is a disruptive on-demand urban delivery platform in Iran, connecting any business with the largest fleet of delivery men of the country.

In my role as a strategy planner, I am tasked with exploring and analyzing various business units, while also crafting strategic plans for subsidiaries. The primary challenge in my career has been effectively managing multiple businesses concurrently and fostering a culture of strategic thinking within the organization. To navigate the intricacies of this situation, ongoing learning and the potential to share knowledge with others have proven to be invaluable resources.