Training and Development: I spearhead the training process for new staff members, ensuring they are equipped with the knowledge and skills necessary to excel in their roles.•Support for Staff, Patients, and Doctors: Acting as the primary point of contact, I provide comprehensive support to both staff and patients, as well as coordinate with doctors to meet their needs effectively.•Meeting Coordination: I meticulously schedule and organize internal staff meetings and external stakeholder engagements, ensuring that each meeting is productive and well-coordinated.•Database Management: I maintain and update various databases, ensuring accurate and up-to-date records of patient information, appointments, and other critical data.•Procurement and Inventory Management: I oversee the procurement of stationery and IT equipment, as well as manage inventory levels to ensure the clinic always has the necessary resources.•Document Preparation: From letters and presentations to reports, I am responsible for the professional and accurate preparation of various documents essential to clinic operations.•Clinic Meeting Organization: I facilitate regular clinic meetings, fostering open communication among staff members, sharing updates, and addressing any pertinent issues. Additionally, I possess expertise in direct billing to various insurance providers such as Telus, Manulife, Canada Life, Desjardins, Green Shield, Empire Life, as well as managing billing processes for MVA, WSIB, and Universal scheduling as Clinic software, streamlining administrative tasks and enhancing patient satisfaction through efficient billing processes.