• Engaged with business stakeholders at Next Payments to understand their process-related challenges and objectives, identifying opportunities to improve operational proficiency and performance using Salesforce.• Provided key insights, including category data analysis, sales based on different industries, revenue by state/country, and sales by product for different clients across ANZ.• Developed and utilised Conga templates in Salesforce to provide monthly, quarterly, and annual sales reporting.• Collaborated with product owners to identify and prioritise process improvement opportunities, implementing innovative solutions to optimise business operations.• Ensured business processes remained agile, dynamically scalable, and operationally efficient in an evolving digital transformation program.• Consistently applied an automation-first principle focusing on dynamic scalability and sustainability of work practices.

• Gathered, analysed, documented, and communicated the findings of exploration and ideation activities in a format ready for the Product Owner to digest and make informed decisions on priorities.• Designed business process maps for new system procedures using Tableau.• Provided high-quality reporting to facilitate informed planning and decision-making with a strong focus on operational performance and activities.• Developed and maintained reporting governance and documentation to provide the Customer Experience group with reliable and accurate data.• Managed ongoing validations and normalisation of system data in the company’s internal system (Salesforce).

• Supported the sales team across all sales activities, ensuring smooth operations and effective collaboration at Compass.• Managed and responded to all dealer and customer inquiries related to fleet sales, customer accounts, and opportunities at Compass.• Supported the management of key fleet accounts through close communication and status reports on sales, vehicle orders, delivery dates, and new model information.• Performed ad hoc reports and tasks as requested by the manager.

• Managed three sub-departments of Coles Online, including Rapid Order, Home Delivery, and Click & Collect, ensuring efficient operation and customer satisfaction.• Worked independently with minimal supervision while ensuring the team met daily item availability and substitution rate targets.• Demonstrated strong time-management skills and the ability to work under pressure by consistently fulfilling all Home Delivery and Click & Collect orders.• Actively participated in team meetings at the beginning and end of each shift to discuss potential improvements and optimise workflow.