Alison Roberts Email and Phone Number
I am a results-oriented Business Transformation Leader passionate about driving business improvement, operational excellence and empowering teams to achieve their full potential. With a track record of delivering exceptional results through process improvement and agile change management, I thrive in dynamic environments where collaboration and continuous improvement are valued.To further enhance my experience, I am currently pursuing my Six Sigma Green Belt certification. By combining my experience with this certification, I am hoping to equip myself with a comprehensive toolkit to identify inefficiencies, streamline processes, and drive sustainable improvements. I am excited to apply the knowledge I am gaining to deliver even greater value.**PROFESSIONAL EXPERTISE**Business Transformation: I successfully lead complex change initiatives, aligning strategies with business goals to drive positive change. Process Optimisation: Always asking, 'Is there a better way?', I have a proven ability to identify inefficiencies and streamline processes to enhance productivity and reduce costs. Change Management: I believe that effective communication and collaboration are key to successful change management, seamless transitions and high adoption rates. Stakeholder Management: Building strong relationships with stakeholders is at the core of my style, enabling effective collaboration and successful project delivery.Outside of work, I am a first-time renovator, dedicated to taking on home improvement projects and learning so much along the way. I also prioritise my well-being through Pilates and Yoga, and as an explorer, I embrace new experiences and cultures, which fuel my creativity and adaptability.If you are seeking a results-oriented Business Transformation Leader with a proven track record of success, let's connect and explore opportunities to drive transformative change together.
Your Reformer
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National Operations Project ManagerYour Reformer Aug 2023 - PresentMornington, Victoria, Australia
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Senior Product Manager - Operational EfficiencyFlight Centre Travel Group 2021 - May 2023AustraliaResponsible for the Travel Operations & Operational Efficiency aspects of the FCTG Corporate Brands product portfolio. I successfully led cross-functional teams in delivering a product roadmap that prioritised productivity enhancements through automation and streamlining of the travel booking process.** Key Achievements ** - Spearheaded a business wide initiative to drive end-to-end booking automation, resulting in a 15% improvement through continuous error analysis, system enhancements, and effective deployment strategies. - Directed a cross-functional program group to design and develop a User Administration feature suite, supporting an increase in customer support efficiency and streamlined user management processes. - Formulated and implemented strategic release communication plans and training initiatives. - Successfully implemented change management strategies, fostering stakeholder alignment and ensuring targeted adoption rates were met. -
Brand Technology & Business Transformation LeaderFcm Meetings & Events 2019 - 2021Melbourne, AustraliaIn this role, I led the development and execution of the global technology strategy and transformation initiatives, ensuring alignment with business objectives and customer needs.** Key Achievements** - Attained a 14% increase in productivity by implementing a company-wide Event Project Management suite - Implementation of an industry-specific budget and mid-office system, resulting in streamlining of financial processes and significant cost reductions. - Successfully negotiated vendor contracts, achieving a 20% reduction in technology costs while upholding service quality and delivery standards. - Mentored and guided a team of Business Improvement Specialists, fostering a culture of curiosity and continuous improvement. -
Director Of Business Improvement & Customer ExperienceFcm Meetings & Events Jan 2018 - Dec 2018Melbourne, AustraliaManaged the execution of plans to enhance customer experience, and foster a customer-centric culture through a comprehensive VOC program. With a focus on continuous productivity improvements, I leveraged operational process audits to identify valuable opportunities for system integrations and process automation.** Key Achievements ** Identified opportunities for system integrations and process automation, resulting in a roadmap to deliver $500K in productivity improvementsImproved employee satisfaction and reduced attrition by 12.5%, through analysis of employee engagement surveys and the recommendation of employee onboarding and induction programs.Contributed to cost reduction by streamlining operations with Salesforce CRM and integrations with existing business systems.
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General Manager - CiloyaltyFcm Meetings & Events 2016 - 2017Melbourne, AustraliaResponsible for driving the strategic direction and operational excellence of the business to deliver exceptional results. I focused on driving revenue growth through strengthening customer partnerships and client base expansion, as well as margin growth through key pricing and productivity initiatives. Fostering a product oriented culture, which led to the brand being positioned as a key player in the market. ** Key Achievements** - Developed and executed business growth plans resulting in a remarkable 36% increase in revenue over two years, positioning CILOYALTY as a pivotal component of cievents MICE product offering. - Collaborated with software development and account management teams to create and launch an innovative Reward & Recognition product suite, driving growth and profitability. - Achieved a 32% reduction in costs and improved margins by implementing strategic business restructuring measures and aligning teams with key objectives. - Fostered strong relationships with strategic partners, leading to a remarkable 95% client retention rate.
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Operations Manager - Incentive, Reward & RecognitionFcm Meetings & Events 2011 - 2015MelbourneAccountable for the successful delivery and profitability of customer programs, driving financial performance and margin growth through streamlined processes and operational excellence initiatives. With a focus on meeting targets and improving customer satisfaction, I mentored team members, to ensure the necessary commercial acumen. The key goal of this role was to achieve profit and growth objectives while maintaining optimal margin levels and driving overall team success.
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Loyalty Account ManagerFcm Meetings & Events 2007 - 2011Melbourne, Victoria, AustraliaResponsible for the successful implementation and ongoing management reward and recognition, loyalty, and incentive programs for our customers. Collaborating with cross-functional teams to design and develop programs, manage project plans, and ensure efficient and timely program delivery. Maintaining key client relationships and ensuring customer-centric decision-making while identifying growth opportunities and driving program revenue.*Previously cievents - Incentive, Reward & Recognition division
Alison Roberts Education Details
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Multimedia -
Media, Marketing, Communications
Frequently Asked Questions about Alison Roberts
What company does Alison Roberts work for?
Alison Roberts works for Your Reformer
What is Alison Roberts's role at the current company?
Alison Roberts's current role is Business Transformation & Business Improvement Professional | Driving Operational Excellence through Process Improvement and Change Management.
What schools did Alison Roberts attend?
Alison Roberts attended Swinburne University Of Technology, Swinburne University Of Technology.
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