Ali Rustom Email & Phone Number

Canada

- Established and optimized processes and procedures for a growing Partner business, improving operational efficiency and outcomes.- Provided continuous valuable feedback to stakeholders including Program Managers, Partners, and Associates.- Collaborated closely with support managers and supervisors to develop efficient staffing and scheduling processes.

- Designed, implemented, and refined workforce planning models to meet the evolving needs of our support teams.- Managed staff scheduling requests to optimize workload balance and operational efficiency.- Provided expert consultation on best practices for data measurement within specific contexts.- Led staffing optimization efforts for the customer.

- Delivered exceptional customer support through email, addressing inquiries and resolving technical issues promptly.- Provided valuable feedback on process pain points to improve customer experience.- Maintained a positive, empathetic, and professional demeanor with customers at all times.- Collaborated effectively within a high-performing team, fostering.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Interpreted during Cultural Orientation classes, medical check-up appointments, and over-the-phone inquiries.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Provided interpretation services for refugees during resettlement processing interviews with organizational staff and Department of Homeland Security officers during circuit rides.- Interpreted during Cultural Orientation classes, medical check-up appointments (upon special requests by IOM), and over-the-phone inquiries.- Translated legal documents.

Remote Work

Translating and proofreading legal documents and academic certificates from Arabic into English and vice versa using Google Docs and Sheets.

Damascus, Syria

- Ensured company compliance with Western Union and central bank regulations, and intra-agent agreement terms.- Managed and updated database to ensure accuracy and completeness.- Identified and reported suspicious activities and large currency transactions.- Led a team of internal auditors and supervised transaction audits to maintain database integrity..

Damascus, Syria

- Provided prompt customer service, assessed needs quickly, and maintained positive customer relationships.- Responded professionally to inquiries and escalated unresolved issues to appropriate departments.- Facilitated instant inbound and outbound money transfers via Western Union's service.- Managed domestic money transfers across Syrian provinces.

Bachelor'S Of Arts, English Literature

Program Graduate, Customer Experience

Activities and Societies: Weekly zoom meetings with industry top-practitioners and 1:1 mentor sessions on workplace preparations.A remote.

Spanish Language, B1, Conversational I

Yo hablo un poco de español