Alisa Brown Email & Phone Number

Cary, North Carolina

I assist employees with their retirement benefit accounts by giving them information, sending commencement packages, updating accounts and researching issues with their account.

Altamonte Springs, FL

I audited cash registers and balanced the cash office vault and prepared balancing reports. This job also included some basic payroll responsibilies such as entering time off request, adjusting time clock punches, and employee write-ups for time violations. General office work included and prepared sale signs for weekly ads.

I served as a team lead assistant or back up handling escalated calls, completing reports, and attending meetings to improve job behaviors in the company.

I am responsible for helping customers with general business needs such as settingup new service accounts, billing, outages, disconnections, and general companyinformation. I also serve as a team lead back up, supporting my team-mates withcustomer related issues that may be complicated in nature. I aid new employeeswith their transition to the call center.

I placed business orders for telephone services for international business companiesby provisioning orders into the computer system. Maintained continued contact withinternational customers to ensure service orders were completed and in full service.

I assisted customers both employed and retirees during open-enrollment season withbenefit elections for the upcoming season by explaining benefit comparisons. I was acontractor for Mellon HR services. I also, provided tax and retirement information fortax preparations and did any necessary research for problems with incorrect benefitinformation.

Provided basic medical needs to military staff and retirees at on base hospitals such as bathe patients, gave medicines, assisted with feedings, and making patients comfortable.

Associate Of Arts And Sciences (Aas), Histologic Technology/Histotechnologist

Activities and Societies: Leadership Distinction. I am also taking self-study course in French.The study of tissue and cells.

Diploma, Medical Office Adminstrative Assistant

Activities and Societies: Leadership Distinctive Program, Church Choir, Volunteer with Steel-city Ministries Food/Clothing bank.I worked.

Education record

Education record

Diploma, General Studies

High School Diploma, General Studies

Activities and Societies: Pep Rally Team