Alisa Conboy Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Dynamic and experienced leader with a strong background in directing multi-disciplinary teams for DocuSign, including technical writing and content operations/tool stack. Passionate about driving innovation, shaping exceptional user experiences, and developing world-class technical writers. Primarily responsible for providing the strategic vision for our.

Chicago

DocuSign helps organizations connect and automate how they prepare, sign, act-on, and manage agreements. As part of its cloud-based System of Agreement Platform, DocuSign offers eSignature—the world’s #1 way to sign electronically on practically any device, from almost anywhere, at any time.

Chicago

• Filled the knowledge and communications management role, newly created for the IT department. Successfully defined and established the documentation processes, working cross-functionally to build all internal.
• Managed and developed policy changes to the documentation platform (Atlassian Confluence)
• Established a communications platform and plan for IT project deployments
• Established new concepts not previously available to IT, including training videos, surveys, campaign metrics, printed booklets, internal marketing through newsletters and signature banners
• Trained and consulted all departments on documentation best practices for SEO optimization, Confluence security permissions, and optimal content organization and navigation
• Introduced the Agile scrum process to manage documentation and communications projects from initiation to deploymentKey successes:

Greater Chicago Area

As an Agile scrum master and a member of the Technical Information Services (TIS) team, led multiple global teams to develop, manage, and support our DocOps documentation standards and policies, QMS documents for ISO 9000, training materials, corporate terminology, and our central website. Key accomplishments: Transitioned 200+ writers and 1000+ documents.

Greater Chicago Area

Inspiring, decisive, and results-driven manager leading a team of systems engineers to: Provide central tools, standards, and procedures support for the global documentation department (200 writers).  Perform tools research and testing. Manage global site software licenses Develop custom utilities for automation.  Provide training and mentoring to.

Greater Chicago Area

• As Lead writer in the Service Assurance Business Unit, worked on one of the top 3 revenue products at CA. Significant accomplishments:
• Rearchitected the doc set from 200+ deliverables to 60, focusing on task-based articles and use cases. Reduced costs while improving customer satisfaction.
• Converted doc to the new CMS 12 months ahead of schedule.
• Established policies and procedures to improve team efficiency and consistency, including localization and 508-compliance practices; conducted training sessions.Additional achievements include:
• Developed Information Elements training and AuthorIT training.
• Created the localization process.

• Responsible for creating and maintaining multiple documentation projects while applying CA standards. Significant achievements include:
• Served as a member of the Help Standards Committee.
• Helped pioneer the effort to implement AuthorIT and the new elemental writing style across the organization.
• Routinely assigned to specialized, high-profile projects, in addition to standard product documentation projects.

• Responsible for creating and maintaining all documentation projects across the Process Continuum suite of products. Significant achievements include:
• Performed research and helped lead the effort to implement HTML Help across the ALS division of PLATINUM technology (later became Computer Associates).
• Researched the latest usability studies to help improve the product and online help interfaces.
• Designed the user interface for two Web-based applications—Project Office Console™ and iTime™.
• Promoted to group leader.

• Managed the Info Communications (iCom) group. Responsible for all corporate communications projects, including technical/development, marketing, sales, and all other written documents and multimedia communications.
• Implemented a new department called “iCom.” Primary goal was to ensure quality for all communications (a consistent tone, message, and technical accuracy). Also, served as internal consultants for processes, corporate.
• Produced web site, brochures, demo, ads, articles, press releases, direct mail, newsletter, user conferences, and spec sheets for releases.
• Redesigned all product doc and decreased written doc.
• Designed the GUI for two intranet products.
• Received accolades from the President and VP for iCom’s success. iCom was first to document job descriptions and work procedures, complete standard performance appraisals, track project revisions and approvals, and.

• Designed and managed corporate web site accounts using the latest Web design products and techniques to develop the client’s Internet presence.
• Developed training courses, including content and materials. Completed training courses include Introductory Windows 95, Introductory WordPerfect for Windows 95, Web Design Guidelines, and Introductory FrontPage 97.
• Produced various written compositions, including magazine articles, marketing materials, proposals, press releases, and Web page content.

• Managed all technical communication projects, including online help files, software manuals and guides, product demos, conference/seminar presentations, and training materials.
• Contributed to the development of worldwide standard practices in software GUI design for multiple operating systems, including Windows 95.
• Acted as User Liaison for the Development team, providing product specification input to ensure all applications are effective, user-centric, and conform to software design standards developed by CCI.
• Hired and managed Technical Writing staff.
• Conducted in-house “Lunch Time” training sessions to improve computer work performance of all company employees.
• Began bimonthly publication of an employee newsletter, a faxed newsletter for our domestic business partners, and a standard customer newsletter.

Responsibilities included editing and formatting highly technical documents for CSC and agency-wide NASA installations.

Bachelor Of Arts (Ba), English Language And Literature, General

Education record