Alisa Costea Email & Phone Number

Spain

Spain

UK&I clients' holiday support, on-the-spot incident resolutions, and claims/compensation/reimbursements processing.Relationship building with travel suppliers globally, as well as acting as a liaison between customers and internal departments

United States

Team Leadership: Trained and supervised a team of customer service representatives on a daily bases in providing quality service to customers. (up to 16 FTE). Consistently met customer call guidelines for service levels, handle time, productivity, quality, and satisfaction.Evaluated customer service staff performance and provided constructive feedback in.

Netherlands

Team Leadership: Maximized performance by monitoring daily activities and mentoring team members. (up to 12 FTE)Coordinated recruitment and onboarded new employees with training and new hire documentation. both project-specific and company-wide.Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.Organized.

United States

Monitored project progress, identified risks, and took corrective action as needed for 3 large Repair center projects in the Middle East.Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts and maintained open communication by presenting regular updates on project status.Supported senior company.

Belgrade

Team management, development, and optimization through coaching, mentoring, performance management, and healthy communication. (up to 25 FTE)Driving specific KPIs, and organizing customer repair coverage through approximately 600 field engineers.Training new hires, perpetual work on team building, creating onboarding documents, and establishing trainings.

Serbia

Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business. Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.Followed up on customer interactions to maintain customer communication and successfully close resolved issues.Provided multiple reports.

Serbia

Supervised team of Customer Engineers (CEs) assigned to this position within a particular geographic region or territory to complete work on time and to company standards.Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.Maintained daily and weekly reports for upper management.Scheduled and oversaw.

Serbia

Demonstrated products to show potential customers benefits and advantages and encourage purchasesEvaluated client needs and developed tailored solutions to increase positive customer ratings.Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.