Alisa Fields Email & Phone Number

Gainesville, Florida, United States

• Leads as the primary counter support for skin care, fragrance, and makeup applications while establishing strong relationships with clientele to increase customer retention by 10%.• Designed and oversaw promotional events to demo new products and tools during the holiday and gift quarters to boost pre-sales. • Established and maintains a partnership with consultants and salon professionals to promote teamwork and high levels of customer service to ensure all daily sales goals are met.

Gainesville, Florida, United States

• Documented all customer interactions to keep a record of inquiries, comments, and actions taken on accounts to reduce billing errors by 30% within the customer service department • Operated as a first responder for gas, water, and electric emergencies for commercial and residential customers. Simultaneously managed service orders for connections, reconnections, and maintenance in coordination with field personnel• Coordinated with the billing department to rectify billing and payment errors by issuing refunds, credits, and reversals to reduce the influx of callbacks during peak season by 15%.