Alisa Feliberty Email and Phone Number
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Alisa Feliberty personal email
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With over six years of experience in customer service management, I am passionate about delivering exceptional customer experiences, driving innovation, and leading high-performing teams. As a business owner and former VP of Customer Service at Liberty Bank, I have leveraged my MBA in Entrepreneurial Thinking and Innovative Practices to create value for my customers, community, and organization. I thrive in fast-paced and dynamic environments, where I can apply my skills in communication, data analysis, and process improvement. I am also committed to fostering a culture of trust, collaboration, and engagement among my team members and partners.In my most recent role as VP of Customer Service Center Manager at Liberty Bank, I oversaw the operations and performance of the customer service center, serving over 200,000 customers across Connecticut. I led a team of 24 customer service representatives, providing coaching, feedback, and recognition. I also implemented several initiatives to increase service levels, decrease abandoned rates, and enhance customer satisfaction and retention. Additionally, I completed market analysis to explore and recommend technology solutions to keep the customer service center innovative and relevant. As a result of my efforts, I achieved multiple awards and recognitions, including the President's Circle Award and the Customer Service Excellence Award.
Sr Commercial Realty
View- Website:
- rovithisre.com
- Employees:
- 8
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Commercial Real Estate AgentSr Commercial Realty Dec 2023 - Present
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Business OwnerDesigner Obsessions Mar 2022 - PresentLudlow, Massachusetts, United StatesReinventing myself from corporate success to business owner venturer. Designer Obsessions is focused on providing the surrounding communities with the opportunity to purchase new and gently used designer items. Support Local, Shop Designer
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Vice President, Customer Service Center ManagerLiberty Bank - Ct Jan 2019 - Nov 2021Middletown, Connecticut -
Assistant Vice President, Customer Solutions ManagerPeoplesbank Sep 2016 - Jan 2019- Lead a team of 12 to reach personal, departmental and organizational goals- Increased service levels by 6% and decreased abandoned rate by 3% - Implemented process improvements to increase efficiency and effectiveness- Increased team engagement, thus improving our departmental Boston Globe survey results- Report and analyze data and performance metrics to establish benchmarks - Complete market analysis to explore and recommend technology to remain innovative and… Show more - Lead a team of 12 to reach personal, departmental and organizational goals- Increased service levels by 6% and decreased abandoned rate by 3% - Implemented process improvements to increase efficiency and effectiveness- Increased team engagement, thus improving our departmental Boston Globe survey results- Report and analyze data and performance metrics to establish benchmarks - Complete market analysis to explore and recommend technology to remain innovative and relevant- Develop interpersonal relationships with other departments to reach organizational goals Show less -
Assistant Branch ManagerPeoplesbank Dec 2012 - Sep 2016- Manage staff to create an efficient and positive environment- Coach and motivate staff to reach personal and branch goals- Originate mortgages, $10.7 million to date- Participate in interview process and maintain a well-staffed branch- Coordinate Bank-at-Work events with prospective businesses - Provide customers with above and beyond customer service - Participated in Ritz Carlton customer service training
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Management Development TraineePeoplesbank Jul 2011 - Dec 2012- Completed departmental rotations - Directed and participated in department projects, i.e. -Competitor Analysis -Participated in the creation of a bank wide website- Evaluated all departments and made recommendations for process improvements
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InternNaismith Memorial Basketball Hall Of Fame May 2010 - Aug 2010● Organized itineraries for Hall of Fame members● Assisted Senior Director with Enshrinement event planning● Provided translation for Spanish/Portuguese speaking guests at Enshrinement -
Secretary/ ParalegalLaw Office Of Philip H. Lauro Jun 2009 - Aug 2009● Created Demand Letters● Translated for Spanish speaking clients ● Office duties: filing, answering phone calls, organizing
Alisa Feliberty Skills
Alisa Feliberty Education Details
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Magna Cum Laude -
Communications And Rhetorical Studies, Child And Family Studies
Frequently Asked Questions about Alisa Feliberty
What company does Alisa Feliberty work for?
Alisa Feliberty works for Sr Commercial Realty
What is Alisa Feliberty's role at the current company?
Alisa Feliberty's current role is Commercial Real Estate Agent | Adjunct Professor at Elms College | Owner of Designer Obsessions | Passionate About Entrepreneurship, Real Estate, and Education | MBA.
What is Alisa Feliberty's email address?
Alisa Feliberty's email address is ar****@****syr.edu
What is Alisa Feliberty's direct phone number?
Alisa Feliberty's direct phone number is +141353*****
What schools did Alisa Feliberty attend?
Alisa Feliberty attended Bay Path University, Syracuse University.
What are some of Alisa Feliberty's interests?
Alisa Feliberty has interest in Social Services, Children, Education, Environment, Poverty Alleviation, Working With Children, Human Rights, Animal Welfare.
What skills is Alisa Feliberty known for?
Alisa Feliberty has skills like Event Planning, Public Speaking, Spanish, Adobe Creative Suite, Microsoft Office, Social Media Marketing, Social Media, Microsoft Excel, Facebook, Customer Service, Photoshop, Powerpoint.
Who are Alisa Feliberty's colleagues?
Alisa Feliberty's colleagues are Jeremy Casey, Hayden Potorski, Caplett Mark, Daniel Lavitman, John Izzo, Irwin Pers, Rebecca Molin.
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